Summary
Overview
Work History
Education
Skills
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Tajiana Phathachack

Tajiana Phathachack

Chanhassen ,MN

Summary

Dependable recent graduate with a Bachelor of Science in Business and Marketing from the University of Minnesota. A hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level business and marketing position. Demonstrates confidence in sharing abilities to contribute to the success of any organization or project. Utilizes problem-solving abilities and excels in navigating complex business environments through excellent communication and negotiation skills. Thrives in collaborative settings and enjoys working with diverse teams to drive innovative solutions.

Overview

7
7
years of professional experience

Work History

Food Stocker

Target, Food Stocker
11.2018 - 04.2019
  • Greet and assist customers
  • Unloaded, sorted and stocked merchandise according to store layout and product placement as a lead Food/Snack Expert
  • Help and guide customers to items they are looking for
  • Organize the backroom snack distributions from the trucks
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Execute on-site promotions, store decorations, and interact with clients and listeners
  • Maintain, organize, and put away snack items accordingly in their correct spot on the back room shelves

Waitress

Detellos Pizza and Pasta, Chaska
08.2015 - 06.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Serve customers their food and beverages
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Maintaining and foster relationships with cooks; communicating strategy
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Clean tables, floors, bathrooms, and counters
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Service Representative

Tide Cleaners
11.2020 - 08.2022
  • Processed customer service orders promptly to increase customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests for products, services, and company information.
  • Juggle priorities and find creative solutions to meet the needs of slow-moving days
  • Strategize ways to promote Tide Cleaners organically to customers or new customers
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain and foster relationships with co-workers, drivers, and management; communicate strategy

Education

Bachelor of Science - Business And Marketing

University of Minnesota – Twin Cities
Minneapolis, MN
05.2023

Skills

  • Research
  • Basic Excel Knowledge
  • Promotional Support
  • Retail Sales Customer Service
  • Managing Multiple Tasks
  • Critical Thinking
  • Problem-Solving Ability
  • Customer Relationship Management

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Tajiana Phathachack