Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Milieu Counselor
Arm Acres
12.2021 - Current
Provided crisis intervention services, effectively deescalating tense situations and promoting the safety of all involved parties.
Facilitated psychoeducational groups on topics such as stress management, anger management, and substance abuse prevention.
Administered clinical assessments under supervision from licensed professionals as needed for diagnosis or treatment planning purposes.
Developed culturally-sensitive interventions, adapting approaches to address diverse client backgrounds and needs effectively.
Supported clients in developing coping skills through individual and group therapy sessions.
Assisted clients in exploring feelings and understanding behaviors.
DSP
Ethan Allen
08.2022 - 05.2023
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Recorded status and duties completed in logbooks for management.
Completed regular check-ins and progress report for each client.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Bistro Attendant
Marriott Hotel
11.2021 - 08.2022
Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
Promoted special events and promotions to customers, boosting overall sales revenue.
Provided knowledgeable recommendations on menu items helping guests make informed decisions.
Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
Enhanced customer satisfaction by providing timely and efficient service.
Cleaned and maintained dining area and condiment stations.
Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Maintained a clean and organized dining area for an enjoyable guest experience.
Processed sales transactions using POS system.
Processed customer orders and accurately entered into order system.
Dietary Aide
Putnam Ridge Nursing Home
08.2019 - 11.2021
Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Snack Bar Attendant
Coveleigh Country Club
05.2017 - 08.2019
Monitored inventory and notified management of deficiencies or shortages.
Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
Delivered exceptional customer service by attending to individual needs and preferences.
Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
Enhanced customer satisfaction by providing timely and accurate snack bar services.
Handled cash transactions accurately, maintaining accountability for daily revenue totals.
Streamlined snack bar operations for increased efficiency and reduced waste.
Responded to customer complaints to help resolve issues.
Maintained clean, organized workspace according to operational standards.
Communicated stand offerings and answered guest questions regarding orders.
Prepared food orders within [Number]-minute period.
Created custom orders based on customer dietary preferences and dietary restrictions.