Tajionae Mayes
Frisco
Summary
I am seeking to join a team where I can contribute my experience in administration, marketing and customer service to a team that cares. I am a detail-oriented, reliable individual with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator
The Gathering
05.2021 - Current
- Currently leading operations while coaching and mentoring staff and volunteers in all ministries and groups to ensure effective team performance
- Directing mass communication initiatives, delivering clear and consistent messaging across the congregation and volunteers
- Currently maintaining a highly organized and results driven schedule while operating productively in a remote work environment
- Strategizing, developing, and following through with digital marketing campaigns through social media and website content to drive impressions and organizational growth
- Managing schedules, communications, and day-to-day tasks to support the pastor’s effectiveness and ministry operations.
Operations Manager
You've Got Maids
08.2021 - 06.2023
- Managed day to day operations including email and phone communications with customers and employees to ensure seamless workflow
- Coordinated complex scheduling for up to six teams while maintaining personal schedule of In-Home Estimates and check ins
- Led the company’s multi-platform marketing initiatives to strengthen brand presence, drum up business and improve engagement
- Planned and executed targeted marketing and email campaigns to generate and convert warm leads
- Oversaw the full hiring process, from recruitment to onboarding, ensuring smooth team integration
- Actively pursued new sales opportunities while maintaining long-term client relationships through consistent, high-quality service
Lead Infant Teacher
Pearland Kids Club
01.2021 - 05.2021
- Designed and implemented developmentally appropriate infant curriculum to support early learning and growth
- Maintained a clean, safe, and organized classroom environment in compliance with health and safety standards
- Fostered strong parent relationships through consistent communication on student progress and developmental milestones
- Supported individual learning objectives through personalized instruction and small group activities
- Prepared visual aids, learning materials, and interactive displays to enhance early childhood engagement and understanding
Private Nanny
Private Nanny/Babysitting
01.2016 - 05.2021
- Maintained a balanced daily routine by coordinating rest periods, meals, and age-appropriate playtime
- Promoted positive behavior by implementing consistent, developmentally appropriate discipline strategies
- Provided academic support by assisting children with homework across multiple grade levels and subjects
- Ensured safe and timely transportation for school pickups and extracurricular activities
Certified Trainer/Shift Leader
Chick-fil-A
10.2016 - 12.2018
- Delivered excellent customer service by engaging guests with eye contact, enthusiasm, and genuine emotional connection
- Demonstrated strong teamwork, adaptability, and initiative while maintaining a positive, dependable presence each shift
- Assisted management in overseeing shift operations, ensuring smooth workflows and high team performance
- Led new hire training programs and facilitated role-specific training following promotions or position changes
- Assisted with local marketing efforts by managing social media content, supporting catering promotions, and representing the brand at community and in-person events
- Uphold Chick-fil-A’s values and operational standards through professional communication, multitasking, and adherence to dress code policies
Education
General Education
San Jacinto College
Pasadena, TXSkills
- Client support
- Detail-oriented data management
- Detail-oriented approach
- File organization and documentation
- Administrative support
- Proficient in MS Office
- Team development and guidance
- Analytical problem-solving
Accomplishments
- Achieved company organization through effectively helping with internal communications.
- Supervised team of 30 staff members.
- Managed production of multiple sales and customer retention campaigns from concept creation to launch.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets, customer information, and office data.
Certification
- CPR Certified
- Lifeguard Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Operations Manager
You've Got Maids
08.2021 - 06.2023
Administrator
The Gathering
05.2021 - Current
Lead Infant Teacher
Pearland Kids Club
01.2021 - 05.2021
Certified Trainer/Shift Leader
Chick-fil-A
10.2016 - 12.2018
Private Nanny
Private Nanny/Babysitting
01.2016 - 05.2021
General Education
San Jacinto College