Tajiri Saunders
Portland
Summary
Customer-focused professional skilled in retail operations and inventory management. Committed to enhancing customer experiences and fostering team collaboration. Expertise in delivering exceptional service and implementing effective sales strategies while ensuring cash accuracy and operational efficiency.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Footwear Associate
Dick's Sporting Goods
Portland
03.2026 - Current
- Greeted and proactively approached customers to identify needs and enhance shopping experience.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)
- Fostered an inclusive store environment where teammates and customers felt welcome and respected.
- Collaborated with team members to streamline store tasks and improve overall operations.
- Executed tasks to ensure workflow and productivity.
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Concessions Stand Lead
Park Provisions powered by Levy
Portland
02.2025 - Current
- Ensure the highest level of customer service is consistently provided and build relationships with guests. Consistently exhibit the ability to keep up with peak production and service calmly, accurately, and efficiently.
- Trained stand attendants, coordinated breaks for team members, and upheld Show Quality standards to enhance guest experience.
- Train stand attendants to adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minor and intoxicated guests. Ability to follow all sanitation and safety requirements.
- Managed inventory of supplies and equipment, maintained stock levels, performed general cleaning, adhered to health and safety standards, and operated Point of Sale system for efficient order processing.
- Completed shift work promptly and thoroughly in accordance with department standards.
- Demonstrated ability to stand continuously and move quickly throughout entire shift in a busy environment.
- Executed additional tasks as directed by management to support team operations.
Support Staff Member
Backwoods Brewing Company
Portland
06.2021 - 06.2024
- Collaborated with team members to streamline workflow during peak service periods, enhancing overall service efficiency.
- Served meals to customers in a friendly and courteous manner.
- Ensured cleanliness of workstations, dining areas, and kitchen facilities to provide a safe and welcoming environment.
- Supported inventory management by tracking stock levels of food supplies to prevent shortages and ensure availability.
- Operated cash register to process cash, check, and credit card transactions.
Server
The Lighthouse Restaurant & Bar
Portland
09.2018 - 02.2022
- Accurately take food and beverage orders, correctly using the ordering system.
- Explained menu items and made tailored recommendations, enhancing customer dining experience.
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
- Monitored customer satisfaction throughout meals, addressing concerns promptly to ensure positive experiences.
- Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
- Resolved customer issues swiftly, collaborating with management when needed to maintain service quality.
- Ensured compliance with food service safety standards to promote a safe dining environment.
Restaurant Host
Clyde's Prime Rib Restaurant & Bar
Portland
08.2018 - 09.2021
- .Greeting guests upon arrival and making them feel welcomed and comfortable.
- Managing restaurant reservations and coordinating seating arrangements.
- Providing guests with menus and answering any initial questions they may have.
- Estimated guest wait times by actively monitoring seating and flow to enhance guest experience.
- Monitoring dining rooms and ensuring cleanliness and proper setup.
- Notified servers promptly of tables needing cleaning or guest service to ensure efficient dining.
- Handling customer complaints with grace and professionalism.
Education
High School Diploma -
McDaniel High School
2735 NE 82nd Ave. Portland OR 9722006-2016
Skills
- POS operation
- Cash accuracy
- Inventory management
- Retail operations
- Sales promotion strategies
- Customer service and support
- Team collaboration
- Departmental organization
Certification
Oregon Food Handlers Card
Timeline
Footwear Associate
Dick's Sporting Goods
03.2026 - Current
Concessions Stand Lead
Park Provisions powered by Levy
02.2025 - Current
Support Staff Member
Backwoods Brewing Company
06.2021 - 06.2024
Server
The Lighthouse Restaurant & Bar
09.2018 - 02.2022
Restaurant Host
Clyde's Prime Rib Restaurant & Bar
08.2018 - 09.2021
High School Diploma -
McDaniel High School