Summary
Overview
Work History
Education
Skills
Websites
Community Service
Awards
Timeline
Generic

TaJuan Posey Jr

Battle Creek,MI

Summary

Results-oriented professional with strong expertise in leadership, real estate consulting, project management, academic support, and community service. Skilled in problem-solving, strategic thinking, and fostering team collaboration. Seeking to leverage diverse experience in a challenging position that fosters innovation, professional growth, and positive impact.

A proactive leader with hands-on experience across a variety of fields, including real estate, academic coaching, and hybrid roles. Known for excellent communication, problem-solving, and collaboration skills. Demonstrates the ability to lead diverse teams while managing customer relations and driving measurable results. Committed to making a positive impact both professionally and within the community.

Overview

11
11
years of professional experience

Work History

Self-Employed Consultant | Real Estate & Community Resource Coordinator

01.2020 - Current
  • Led real estate consulting services, advising clients on profitable property acquisitions, conducting market trend analysis, and facilitating seamless property transactions
  • Built strong, trust-based relationships with clients, resulting in a high level of repeat business and client referrals
  • Coordinated large-scale community service initiatives, organizing events such as neighborhood clean-ups and food distribution, directly benefiting over 200 local residents
  • Managed a network of contractors and vendors, ensuring timely and cost-effective project completion while maintaining strict quality standards

Hybrid Team Member

TP Lawn Care
01.2014 - Current
  • Managed client communications, overseeing the scheduling of over 50 service estimates per month, ensuring timely, high-quality lawn care services
  • Coordinated logistics for material and equipment transport to various job sites, ensuring all tasks were completed efficiently
  • Played a critical role in ensuring safety during winter months by assisting with salting driveways for residential properties, reducing the risk of accidents and ensuring customer satisfaction

Technology Technical Support Representative

Teleperformance
, Remote
02.2023 - 12.2024
  • Provided first-line technical assistance for customers, resolving issues related to high-speed internet services and devices
  • Diagnosed and resolved internet connectivity and performance issues, ensuring customer satisfaction and minimizing service disruptions
  • Demonstrated strong technical knowledge in troubleshooting operating systems, PC configurations, and browser settings
  • Managed trouble tickets, ensuring issues were addressed promptly and followed through to resolution
  • Delivered exceptional customer service in a fast-paced, remote work environment, improving customer retention and overall service experience

Self-Employed Academic Support & Career Coach

02.2020 - 12.2023
  • Provided academic tutoring and career coaching services in a hybrid environment, adapting to remote and in-person formats due to the COVID-19 pandemic
  • Worked one-on-one with over 100 high school and college students, providing personalized academic tutoring in subjects such as business, mathematics, and English
  • Developed individualized career plans for students, helping them secure internships and job opportunities by creating tailored resumes and preparing them for interviews
  • Conducted workshops on time management, goal setting, and academic improvement, leading to measurable academic success for students, with many reporting grade improvements of 15-20%

Hybrid Team Leader | Customer Service Data Entry Specialist

Michigan Department of Transportation
Kalamazoo, MI
06.2019 - 08.2019
  • Led a cross-functional team of over 12 remote and in-office team members, ensuring effective communication and project execution
  • Managed data entry tasks involving thousands of records, ensuring 100% accuracy and meeting strict deadlines while coordinating cross-functional workflows
  • Oversaw the resolution of complex customer issues, demonstrating strong problem-solving and conflict resolution skills
  • Consistently met or exceeded performance goals, contributing to a 15% improvement in team efficiency during the summer period

Customer Service Associate

Full Blast
Battle Creek, MI
06.2014 - 09.2016
  • Trusted with the responsibility of opening and closing the register, managing cash handling, and overseeing inventory, handling thousands of dollars in transactions and inventory on a daily basis
  • Maintained accuracy and efficiency while managing high-volume transactions and ensuring customer satisfaction
  • Recognized for maintaining a positive customer experience while managing high-pressure situations, leading to a consistent increase in customer retention rates
  • Trained and mentored new staff, contributing to a 20% improvement in team performance and overall store efficiency

Education

Doctor of Business Administration (DBA) - Strategy and Innovation

Capella University
Minneapolis, MN
04.2026

Master of Business Administration (MBA) - Human Resources

Capella University
Minneapolis, MN
12.2023

General Studies -

Kellogg Community College
Battle Creek, MI
05.2023

Bachelor of Business Administration (BBA) - Human Resource Management

Ferris State University
Big Rapids, MI
05.2022

Skills

  • Leadership & Team Management
  • Project Management & Coordination
  • Real Estate Consulting & Negotiation
  • Client Relationship Management
  • Problem-Solving & Decision Making
  • Academic Coaching & Career Development
  • Communication & Interpersonal Skills
  • Customer Service Excellence
  • Conflict Resolution & Mediation
  • Time Management & Prioritization
  • Data Analysis & Reporting
  • Remote Work Proficiency (Microsoft Teams, Slack, Zoom)
  • Adaptability & Multitasking
  • Cross-Functional Collaboration
  • Process Improvement & Optimization
  • Performance Monitoring & Evaluation
  • Multi-line telephone operations
  • Call center experience
  • Data collection

Community Service

  • Salvation Army: Coordinated and participated in food distribution and other community outreach programs to support vulnerable populations.
  • Haven at Rest: Assisted in providing housing and job placement services to homeless individuals.
  • Goodwill Industries: Contributed to job training programs and helped individuals access resources for employment.
  • Battle Creek Public Schools: Tutored students in subjects like business, mathematics, and English, and helped with after-school programs.
  • Ferris State Robotics Assistant: Assisted robotics teams with technical support, project management, and mechanical work.
  • Neighborhood Clean-ups: Led and participated in local community clean-up events, enhancing neighborhood aesthetics and safety.

Awards

  • Homecoming King – 2015
  • "President of Cramer Residence Hall" – Ferris State University – 2016
  • Employee of the Year – Michigan Department of Transportation (YDMP Program) – 2019

Timeline

Technology Technical Support Representative

Teleperformance
02.2023 - 12.2024

Self-Employed Academic Support & Career Coach

02.2020 - 12.2023

Self-Employed Consultant | Real Estate & Community Resource Coordinator

01.2020 - Current

Hybrid Team Leader | Customer Service Data Entry Specialist

Michigan Department of Transportation
06.2019 - 08.2019

Customer Service Associate

Full Blast
06.2014 - 09.2016

Hybrid Team Member

TP Lawn Care
01.2014 - Current

Doctor of Business Administration (DBA) - Strategy and Innovation

Capella University

Master of Business Administration (MBA) - Human Resources

Capella University

General Studies -

Kellogg Community College

Bachelor of Business Administration (BBA) - Human Resource Management

Ferris State University

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TaJuan Posey Jr