Tajuana Fields
Phoenix,AZ
Summary
Detail-oriented billing and administrative professional with over 10 years of experience in customer service, financial data management, and organizational support. Skilled in generating accurate invoices, reconciling financial records, and resolving customer inquiries while ensuring compliance with regulatory standards. Experienced in leading nonprofit programs and events, managing budgets, and supervising volunteers. Recognized for accuracy, problem-solving, and building strong relationships with customers, colleagues, and community partners.
Overview
26
26
years of professional experience
Work History
Billing Clerk I
Waste Management
Phoenix, AZ
06.2022 - Current
- Generate and distribute accurate invoices and maintain detailed customer account records.
- Resolve billing inquiries and disputes professionally while ensuring compliance with SOX and other regulations.
- Process payments, reconcile financial data, and prepare internal billing reports.
- Maintain data integrity and assist with internal audits and reporting.
Programming and Events Director
Cultured Experiences
Phoenix, AZ
- Current
- Design, plan, and execute cultural programs and events for the community.
- Manage budgets, logistics, and partnerships with local businesses and artists.
- Recruit, train, and supervise volunteers to support programs and events.
- Develop marketing strategies to increase engagement and track program outcomes.
Customer Service Representative
Waste Management
Phoenix, AZ
04.2021 - 06.2022
- Handled customer inquiries and transactions efficiently, ensuring clear communication and accurate information.
- Coordinated with departments to resolve issues and educate customers on services, policies, and billing.
Family Engagement Representative
Charter Schools USA
Indianapolis, IN
06.2018 - 07.2020
- Strengthened communication between families and schools to support student success.
- Coordinated parent meetings, implemented support strategies, and managed compliance with Title I and III programs.
- Organized events to celebrate student achievement and cultural diversity.
Administrative Assistant / Office Manager
Charter Schools USA
Indianapolis, IN
11.2011 - 01.2018
- Led student recruitment, orientation, and after-school program development.
- Built partnerships with external organizations and local schools.
- Managed office operations, supplies, and staff development.
Manager / Hairdresser
Regris Corporation
Indianapolis, IN
03.2000 - 01.2012
- Managed salon operations, staff scheduling, and inventory management.
- Supervised and trained team members to maintain high standards of service.
- Provided professional haircare services and maintained client satisfaction.
- Developed promotional campaigns and monitored revenue.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
09.2025
Bachelor of Science - Business Administration (Human Resources Specialization)
Indiana Wesleyan University
Marion, IN01.2015
Associate Degree - Business Administration
Indiana Wesleyan University
Marion, IN01.2013
Cosmetology Certificate -
Kaye's Beauty College
Indianapolis, IN01.1997
High School Diploma -
Emmerich Manual High School
Indianapolis, IN01.1991
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Billing
- Account management
- Compliance
- Customer service
- Client relations
- Supervisory experience
- Team leadership
- Event planning
- Program management
- Volunteer coordination
- Attention to detail
- Problem-solving
- Data integrity
- Project management
- Financial reconciliation
- Data analysis
Community Leadership
Programming and Events Director, Cultured Experiences, Phoenix, AZ, [Start Date], Present, Design, plan, and execute cultural programs and events for the community., Manage budgets, logistics, and partnerships with local businesses and artists., Recruit, train, and supervise volunteers to support programs and events., Develop marketing strategies to increase engagement and track program outcomes.
Accomplishments
- July 2025 was inducted into National Honor Leadership Society
Timeline
Billing Clerk I
Waste Management
06.2022 - Current
Customer Service Representative
Waste Management
04.2021 - 06.2022
Family Engagement Representative
Charter Schools USA
06.2018 - 07.2020
Administrative Assistant / Office Manager
Charter Schools USA
11.2011 - 01.2018
Manager / Hairdresser
Regris Corporation
03.2000 - 01.2012
Programming and Events Director
Cultured Experiences
- Current
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Business Administration (Human Resources Specialization)
Indiana Wesleyan University
Associate Degree - Business Administration
Indiana Wesleyan University
Cosmetology Certificate -
Kaye's Beauty College
High School Diploma -
Emmerich Manual High School
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