Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Tajuana Meadows

Midwest City,OK

Summary

Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cosmetologist

Dajavue Beauty Salon
04.2020 - Current
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Processing Specialist/Mail Clerk

CornerStone Staffing
01.2023 - 07.2023
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Tracked outgoing mail to provide accurate customer updates.

Pharmacy Care Coordinator

US Bioservices
03.2022 - 06.2022
  • Answers and resolves 100 patients inquiries within committed time frame
  • Assists patient with drug therapy and pharmacy care issues
  • Promotes drug compliance
  • Report all adverse events related to drug therapy and pharmacy care
  • Establishes and maintains strong customer relationships with physician practices to streamline communication to patient, payers, pharmacists, nurse, lab and other healthcare related parties
  • Participates in administration of patient's pharmacy care plan
  • Troubleshoot and resolve patient and payer issues in timely fashion
  • Works in team-structured environment to provide support to other members of healthcare team
  • Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team
  • Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan, flags issues that need to be addressed
  • Coordinates responses and resolutions with appropriate internal and external parties
  • Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues and perform related duties as assigned.

Pharmacy Care Coordinator

AmerisourceBerger
11.2019 - 04.2020
  • Answers and resolves patients inquiries within committed time frame
  • Assists patient with drug therapy and pharmacy care issues
  • Promotes drug compliance
  • Report all adverse events related to drug therapy and pharmacy care
  • Establishes and maintains strong customer relationships with physician practices to streamline communication to patient, payers, pharmacists, nurse, lab and other healthcare related parties
  • Participates in administration of patient's pharmacy care plan
  • Troubleshoot and resolve patient and payer issues in timely fashion
  • Works in team-structured environment to provide support to other members of healthcare team
  • Embraces continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to healthcare team
  • Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan, flags issues that need to be addressed
  • Coordinates responses and resolutions with appropriate internal and external parties
  • Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues and perform related duties as assigned.

Patient Service Representative II

OU Physicians
09.2015 - 12.2018
  • Provided clerical assistance and coordinated scheduling of patients by telephone in outpatient clinic
  • Contacted patients about balances
  • Verified insurance eligibility and primary care physicians for patients, updated patient information and demographics, and secured referrals from PCPS for HMO patients to be seen in clinic
  • Enhanced professional growth and development through in-service meetings and education programs.

Receptionist/Support Staff

UE Manufacturing
02.2011 - 02.2015
  • Greeted vendors, customers, and visitors
  • Operated telephone switchboard, provided information, took messages, and scheduled appointments
  • Transcribed handwritten information, pay records and invoices
  • Resolved visitor complaints
  • Maintained files
  • Ordered office supplies
  • Transmitted information and documents to customers using computers, fax machines, and mail.

Cosmetology Instructor

Oklahoma City Public School
08.2007 - 06.2010
  • Educated 60 students of basic fundamentals of cosmetology in preparation for careers as hair stylists, nail artists, and cosmetic specialists
  • Demonstrated cosmetology techniques and monitored students progress
  • Created daily lesson plans.

Education

High School Diploma -

Douglass High School
Oklahoma City, OK
05.1988

Some college - Cosmetology

Midwest Beauty College
Oklahoma City, OK
01.2000

Skills

  • Filing
  • Scheduling
  • Billing
  • Outlook
  • Organizational Skills
  • Microsoft Word
  • Microsoft Office
  • Microsoft
  • Management
  • Inventory
  • Clerical
  • Microsoft Excel
  • Customer Service
  • Computer Skills
  • Communication Skills
  • Administrative Experience
  • Medical Records
  • Research
  • Cosmetology
  • Insurance Verification

Certification

  • Cosmetology Master Instructor
  • Certified Notary Public
  • Notary Signing Agent
  • Certified Scrum Master
  • Non Dot and Dot urine Drug Testing Training
  • Hair Collection Program

Additional Information

Strong Analytical/Problem Solving Skills -Detail Oriented -Data Entry Skills -Team Player -Energetic work demeanor

Timeline

Processing Specialist/Mail Clerk

CornerStone Staffing
01.2023 - 07.2023

Pharmacy Care Coordinator

US Bioservices
03.2022 - 06.2022

Cosmetologist

Dajavue Beauty Salon
04.2020 - Current

Pharmacy Care Coordinator

AmerisourceBerger
11.2019 - 04.2020

Patient Service Representative II

OU Physicians
09.2015 - 12.2018

Receptionist/Support Staff

UE Manufacturing
02.2011 - 02.2015

Cosmetology Instructor

Oklahoma City Public School
08.2007 - 06.2010

High School Diploma -

Douglass High School

Some college - Cosmetology

Midwest Beauty College

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Tajuana Meadows