Nastassia Takahasi
Dallas,Texas
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Medical Residency Administrative Assistant
Methodist Dallas Medical Center
01.2023 - Current
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Manage filing system, enter data and complete other clerical tasks.
- Complete forms, reports, logs, and records to quickly handle all documentation for PD.
- Assist coworkers and staff members with special tasks on daily basis.
- Volunteer to help with special projects of varying degrees of complexity.
- Build and maintain excellent resident relationships through timely response to inquiries and going above and beyond to accommodate requests.
Patient Service Representative
Pediatric Ophthalmology, PA
12.2016 - 12.2022
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
Front Desk/Cashier Assistant
Fretz Tennis Center
08.2016 - 12.2016
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Assisted manager in all aspects of business operations.
Client Account Representative
TNM Interests LLC.
06.2013 - 07.2015
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Supported customer satisfaction through regular follow-up and communication.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Customer Service Expeditor
Interstate Threaded Products
07.2006 - 10.2011
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Waitress, Cashier and Bartender
Tio Joe's Cocina Mexicana
08.2005 - 07.2006
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Medical Diagnostic Sonography -
Richland Community College
Dallas, Texas08.2016
Moises E. Molina High school
Dallas, Texas06.2005
Skills
- Medical office administration
- Insurance Verification
- Referral Verification
- Payment Collection
- Appointment Setting
- Medical Records Management
- Telephone Etiquette
- Patient Registration
- Documentation
- Front Desk Operations
- Account updating
- Client Relations
- Call Center Operations
- Reading Comprehension
- Escalation management
- Computer Proficiency
- De-Escalation Techniques
- Problem Resolution
- Order Processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
References
- Cynthia Garner, Retired - Office Manager, 469-223-8000, Professional
- Paul Sanchez Jr, Parts Manager - Ahern Rentals, 972-626-8375, Professional / Personal
- Camille Ward, Technician / ABC Eyes, 682-247-6448, Professional / Personal
Languages
Spanish
Professional Working
Timeline
Medical Residency Administrative Assistant
Methodist Dallas Medical Center
01.2023 - Current
Patient Service Representative
Pediatric Ophthalmology, PA
12.2016 - 12.2022
Front Desk/Cashier Assistant
Fretz Tennis Center
08.2016 - 12.2016
Client Account Representative
TNM Interests LLC.
06.2013 - 07.2015
Customer Service Expeditor
Interstate Threaded Products
07.2006 - 10.2011
Waitress, Cashier and Bartender
Tio Joe's Cocina Mexicana
08.2005 - 07.2006
Medical Diagnostic Sonography -
Richland Community College
Moises E. Molina High school
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