Nastassia Takahasi
Dallas,Texas
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Medical Residency Administrative Assistant
Methodist Dallas Medical Center
Dallas, TX
01.2023 - Current
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Manage filing system, enter data and complete other clerical tasks.
- Complete forms, reports, logs, and records to quickly handle all documentation for PD.
- Assist coworkers and staff members with special tasks on daily basis.
- Volunteer to help with special projects of varying degrees of complexity.
- Build and maintain excellent resident relationships through timely response to inquiries and going above and beyond to accommodate requests.
Patient Service Representative
Pediatric Ophthalmology, PA
Dallas, TX
12.2016 - 12.2022
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
Front Desk/Cashier Assistant
Fretz Tennis Center
Dallas, TX
08.2016 - 12.2016
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Assisted manager in all aspects of business operations.
Client Account Representative
TNM Interests LLC.
Dallas, Texas
06.2013 - 07.2015
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Supported customer satisfaction through regular follow-up and communication.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Customer Service Expeditor
Interstate Threaded Products
Dallas, Texas
07.2006 - 10.2011
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Waitress, Cashier and Bartender
Tio Joe's Cocina Mexicana
Dallas, Texas
08.2005 - 07.2006
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Medical Diagnostic Sonography -
Richland Community College
Dallas, Texas08.2016
Moises E. Molina High school
Dallas, Texas06.2005
Skills
- Medical office administration
- Insurance Verification
- Referral Verification
- Payment Collection
- Appointment Setting
- Medical Records Management
- Telephone Etiquette
- Patient Registration
- Documentation
- Front Desk Operations
- Account updating
- Client Relations
- Call Center Operations
- Reading Comprehension
- Escalation management
- Computer Proficiency
- De-Escalation Techniques
- Problem Resolution
- Order Processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
References
- Cynthia Garner, Retired - Office Manager, 469-223-8000, Professional
- Paul Sanchez Jr, Parts Manager - Ahern Rentals, 972-626-8375, Professional / Personal
- Camille Ward, Technician / ABC Eyes, 682-247-6448, Professional / Personal
Languages
Spanish
Professional Working
Timeline
Medical Residency Administrative Assistant
Methodist Dallas Medical Center
01.2023 - Current
Patient Service Representative
Pediatric Ophthalmology, PA
12.2016 - 12.2022
Front Desk/Cashier Assistant
Fretz Tennis Center
08.2016 - 12.2016
Client Account Representative
TNM Interests LLC.
06.2013 - 07.2015
Customer Service Expeditor
Interstate Threaded Products
07.2006 - 10.2011
Waitress, Cashier and Bartender
Tio Joe's Cocina Mexicana
08.2005 - 07.2006
Medical Diagnostic Sonography -
Richland Community College
Moises E. Molina High school