Nitro
Hi, I’m
Takai Young
Newnan,GA
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
14
years of professional experience
Work History
MBI Health Services
Program Manager
06.2022 - 01.2024
Job overview
- Improved program efficiency by streamlining processes and implementing time-saving solutions, increasing intake by 40% .
- Led cross-functional teams to complete projects within budget and on time.
- Monitored 80+ caseloads ensuring follow-ups and discharges were completed accurately and within deadlines.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement by 17%.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets improving by 30%.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Supervised a 5-man team and coached them on professional development opportunities, contributing to improved overall performance.
- Negotiated contracts with vendors, securing favorable terms worth upward of $600 thousand,
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Implemented risk management strategies to mitigate potential barriers to project success.
MBI Health Services
Administrative Assistant
08.2021 - 07.2022
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
In Home Stone
Receptionist Administrator
06.2021 - 01.2022
Job overview
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered approximately 30 incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as the first point of contact and set appointments for prospective clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
H2 Inc.
Administrative Officer
06.2018 - 04.2021
Job overview
- Streamlined office processes by implementing efficient administrative systems and procedures, increasing productivity by 23%.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by 14% negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated and scheduled meetings and conference calls to optimize the scheduling of 6 senior staff.
- Answered multi-line phone system, routed calls, delivered 20+ daily messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT, and marketing departments.
Trible's Inc.
Freight Coordinator
03.2017 - 08.2018
Job overview
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems for 20+ suppliers.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning by 10%.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
- Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies.
- Increased staff efficiency through comprehensive training programs focused on process improvements and best practices.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
- Improved inventory control through regular audits, ensuring accurate records for seamless order processing.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Enforced a safety-conscious work environment by adhering to strict guidelines for handling hazardous materials and maintaining up-to-date knowledge on regulations.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Prepared and submitted reports on import and export activity to management.
Spirit Halloween Store
Sales Manager
08.2016 - 11.2016
Job overview
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Buckle
Freight Handler
08.2015 - 06.2016
Job overview
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.
- Provided exceptional customer service when resolving issues related to damaged or lost shipments, ensuring client satisfaction.
- Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Habitual Ritual
Administrative Manager
11.2009 - 06.2014
Job overview
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
American College of Healthcare Sciences, Portland, OR
Associate of Applied Science from Holistic Health
04.2022
University Overview
- Dean's List 2021-2022
- 4.0 GPA
- Professional Development: Motivational Interviewing
- Professional Development: Wellness Coaching
- Professional Development: Business Mastery
Skills
- Compliance Enforcement
- Talent Recruitment
- Proposal Development
- Personnel Management
- Systems Optimization
- Contract Development
- Professional Writing
- Quality Assurance
- Data Analysis
- Vendor Relationship Management
- Workflow Optimization
- Operational Procedures
- Stakeholder Communications
- Cost Management
- Strategic Direction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe
Microsoft Excel
Microsoft Word
Microsoft Teams
Fortis
SAP
Google Suite
Quickbooks
Timeline
Program Manager
MBI Health Services
06.2022 - 01.2024
Administrative Assistant
MBI Health Services
08.2021 - 07.2022
Receptionist Administrator
In Home Stone
06.2021 - 01.2022
Administrative Officer
H2 Inc.
06.2018 - 04.2021
Freight Coordinator
Trible's Inc.
03.2017 - 08.2018
Sales Manager
Spirit Halloween Store
08.2016 - 11.2016
Freight Handler
Buckle
08.2015 - 06.2016
Administrative Manager
Habitual Ritual
11.2009 - 06.2014
American College of Healthcare Sciences
Associate of Applied Science from Holistic Health
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