Takara Hughes
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Customer Advocate
Paycor
07.2022 - 08.2023
- Build and adjust benefit plan rules, details, prices, text and documents
- Perform audits of own work or that of others to ensure conformance with established procedures
- Troubleshoot technical issues related to our platform , including bugs, errors, and performanceproblems
- Prepare employee and employer communication documents
- Provide guidance and support to users on how to use our platform effectively and efficiently
- Enter and edit data in CSM software
Provider Engagement Specialist I
PaySpan
04.2019 - 07.2022
- Responsible for answering inbound calls from providers and healthcare facilities
- Ensure that providers were successful in registering for Payspan services and navigating through thecompany portal
- Answer high volume inbound calls in an efficient manner, responded to email correspondence inquiries
- Develop professional relationships with ongoing customers through excellent customer service
- Maintain confidentiality and adhered to HIPAA requirements
- Follow-up with callers on complaints and/or helpdesk reported issues with a resolution status
- Meet and/or exceeded call center metrics, both personally and as a team.
Customer Service Representative
Hgs
05.2017 - 03.2019
- Educated customers about their benefits
- Performed data entry duties
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Performed customer service surveys
- Managed client records
Account Clerk
Bank of America
02.2016 - 05.2017
- Data Entry
- Researched ATM deposit pulls for missing items within a deposit transaction
- Reviewed requests submitted to the site, located and researched the item to verify it
- Fulfilled requests by communicating with other departments, the details of which we found and shipthem to the processing site
- Assisted in receiving pulls that are processed from a banking center
- Verified all work correlating to the electronic deposit listing was contained
Education
High School Diploma -
Muhlenberg Career Development Center
Greenville, KYSkills
- Data Entry
- Call Volume and Quality Metrics
- Helpdesk Call Support
- Case Support
- Technical Support and Assistance
- Portal Administration
- Resolve Technical Problems
- Support End-Users
- Customer Relations
- Active Listening
- CRM Systems
- Customer Implementation Support
Additional Information
- Awards, Leadership Achievement AwardAugust 2010
Timeline
Customer Advocate
Paycor
07.2022 - 08.2023
Provider Engagement Specialist I
PaySpan
04.2019 - 07.2022
Customer Service Representative
Hgs
05.2017 - 03.2019
Account Clerk
Bank of America
02.2016 - 05.2017
High School Diploma -
Muhlenberg Career Development Center
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