Summary
Overview
Work History
Education
Skills
Timeline
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Takara Rivers

Cleveland,OH

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Overview

9
9
years of professional experience

Work History

Eligibility Specialist

Cuyahoga County
01.2021 - Current
  • Determine eligibility for public assistance programs for residents of Cuyahoga County.
  • Schedule appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Documented all communication with applicants and inputted information into system using OBWP, CATS, and EDMS.
  • Exceeding expectation of processing 40 cases per month.
  • Refer clients to Job, Education and Training programs.
  • Work in high volume inbound call center.

Teller

Dollar Bank
08.2019 - 01.2021
  • Processed customer transactions, including deposits, withdrawals, money orders and checks
  • Processed quarterly vault and ATM audits with 0 error rate
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Server

JACK Casino Cleveland
04.2017 - 03.2018
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Team Lead

Forman Mills
07.2014 - 04.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Performed inventory control procedures to manage stock.
  • Handled cash register operations and customer transactions to process payments.

Education

Bachelor of Health Science - Health Science

Cleveland State University
Cleveland, OH

Skills

  • Customer Support (6 years)
  • Organized and analytical
  • Self motivated and disciplined
  • Database management
  • Typing and Data entry
  • Applicant Interviewing
  • Confidential Records Management
  • Telephone Etiquette

Timeline

Eligibility Specialist

Cuyahoga County
01.2021 - Current

Teller

Dollar Bank
08.2019 - 01.2021

Server

JACK Casino Cleveland
04.2017 - 03.2018

Team Lead

Forman Mills
07.2014 - 04.2017

Bachelor of Health Science - Health Science

Cleveland State University

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Takara Rivers