Takarra Patterson

Dynamic technology leader with a proven track record at Eli Lilly and Company, specializing in training and development. Expert in data analytics and customer success, driving tech adoption and enhancing onboarding processes. Renowned for exceptional communication skills and a commitment to fostering cross-functional collaboration, resulting in improved operational efficiency and user satisfaction.

• Certification in Technology Education, Universitat De València, 01/01/24
• Certification in Management, Harvard University, 11/01/23
• Certification in IT Project Management, University of Washington, 10/01/23
• Certification in IT Security & Assurance, University of Phoenix, 01/01/18

• Eli Lilly and Company
• Spearheaded comprehensive tech solutions for New Employee Orientation (NEO), ensuring seamless onboarding and alignment with organizational goals.
• Led tailored training consultations and workshops to facilitate successful tech adoption for new hires.
• Engaged with C-level executives and key stakeholders, leveraging strong communication and influence skills to present project progress and influence decision-making.
• Administered Standard Operating Procedures (SOPs) and managed IT inventory, ensuring accurate equipment tracking and availability for new hires.
• Suntrust Bank
• Oversaw the onboarding of executives into the BB&T view SSO application portal, leading Webex training sessions and maintaining existing accounts and client relationships.
• Conducted needs assessments and designed customized training programs to address IT skill gaps.
• Led training sessions for IT Help Desk staff and medical professionals, optimizing service delivery and empowering teams to resolve technical issues effectively.
• Morehouse School of Medicine
• Trained incoming staff, medical professionals, and students at the Tech Bar, providing hands-on guidance and ensuring proficiency in IT procedures and protocols.
• Developed and refined training manuals, incorporating user feedback to improve onboarding processes.
• Demonstrated exceptional communication skills, working with C-suite executives and key stakeholders to align technical solutions with business needs.
• The Home Depot Store Support Center
• Designed and implemented dynamic technical training programs tailored to diverse learning styles and operational needs.
• Developed and executed targeted training initiatives to elevate customer satisfaction.
• Collaborated across departments to enhance customer support processes.
• YP Digital
• Oversaw a portfolio of enterprise accounts, guaranteeing customer retention and satisfaction through proactive engagement.
• Acted as the primary contact for assigned customers, managing relationships with their IT and business leadership teams.
• Developed and executed customer success plans to improve customer onboarding, product adoption, and overall satisfaction.
• Anthem Blue Cross Blue Shield
• Oversaw and provided tactical direction for end-user IT services, focusing on Microsoft 365 platforms.
• Led system implementations, coordinating with cross-functional teams to ensure usability and system functionality.
• Developed and implemented IT governance, configuration management, and change management processes.