Takashi Mbako
Dorchester,MA
Summary
Program Coordinator with experience in the cardiovascular division of a major hospital. Skilled in managing and coordinating programs, developing and implementing policies and procedures, and ensuring compliance with regulatory requirements. Proven ability to work collaboratively with physicians, nurses, and other healthcare professionals to ensure the delivery of high-quality patient care. Strong communication skills and ability to work independently or as part of a team.
Overview
5
5
years of professional experience
Work History
Program Coordinator
Beth Israel Deaconess Medical Center
01.2021 - Current
- Implements and coordinates administrative procedures, processes, services and systems for the Cardiovascular Division.
- Trains (other) staff in proper methods and procedures to ensure accuracy and quality of work procedures.
- Provides administrative support to staff and patients. Schedules and prepares materials for appointments, meetings and special events. Coordinates program correspondence, calendars, projects and travel arrangements as needed. Ensures supplies and equipment are available.
- Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and billing.
- Monitors and evaluates effectiveness of program administration. Collaborates with leadership and members to identify department needs. Recommends and implements modifications to improve effectiveness.
- Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies. Maintains accurate records for compliance. Participates in quality improvement projects.
Administrative Assistant
Beth Israel Deaconess Medical Center
02.2020 - Current
- Assisted in launch, implementation and improvement of both beta and current versions of telehealth tool VirtualVisit for patient appointments during COVID.
- During staffing shortage, provided interim coverage for, as well as administrative support to (each upon request), Advanced Heart Failure clinic, Clinical Director/Associate Chief of Cardiology and Director of Outpatient Cardiology.
- Helped support and streamline patient intake process for echocardiograms and cardiac MRI.
- Helped direct and mentor staff on utilization of proprietary software used for storage, retrieval and sharing of cardiac imaging in role of internal technical consultant.
Retention Agent
Comcast
05.2018 - 02.2020
- Maintained poise and decorum in call center environment.
- Unwavering commitment to customer service, with ability to build relationships, show empathy and resolve complex issues using tact and diplomacy to achieve win-win outcomes.
- Improved analytics, tools and technology to help team improve on core metrics.
- Contributed to making center ranked #2 in Greater Boston via increase in revenue retained (81.4%).
Education
Bachelor of Science - Biology
Bowie State University
Bowie, MD01.2012
Skills
- Project Management
- Resource Management
- Program Optimization
- Excellent communication and interpersonal skills, including firm command of English (both written and spoken) Fluent in French
- Task Delegation
- Interdepartmental Coordination
Timeline
Program Coordinator
Beth Israel Deaconess Medical Center
01.2021 - Current
Administrative Assistant
Beth Israel Deaconess Medical Center
02.2020 - Current
Retention Agent
Comcast
05.2018 - 02.2020
Bachelor of Science - Biology
Bowie State University
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