Summary
Overview
Work History
Education
Skills
Timeline
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Takayla Downing

Fort Pierce,Florida

Summary

Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Cashier Specialist

McDonald's Restaurant
Ft. Pierce, FL
07.2022 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
  • Offer customer advice and assistance, paying attention to particular needs or wants.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Ordered new supplies to keep Front Lobby and Kitchen areas ready for any business or customer requirement.
  • Mentored new team members on sales software system operation.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
  • Assisted cashier team with resolving problems and maintaining efficiency.

Senior Customer Service Associate

Old Navy, Gap
Jensen Beach, FL
06.2019 - 07.2022
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Researched product locations at different facilities to arrange and coordinate drop shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Associate of Arts - Dental Hygiene

Indian River State College
Ft. Pierce, FL

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
05.2023

Skills

  • Order fulfillment
  • Credit card payment processing
  • Stocking and replenishing
  • Sales expertise
  • Microsoft Office Suite
  • Google Workspace
  • Professional telephone demeanor
  • Customer relations
  • Order Taking
  • Food and Beverage Experience
  • Deposit Verification
  • Stocking and Replenishing
  • Cash Counting Machine Operations
  • Coaching and Mentoring
  • Effective Working Relationships
  • POS Systems
  • Time Management Skills
  • Verbal and Written Communication
  • Payment Processing
  • Issue Resolution
  • Customer Service Excellence
  • Stock Replenishment

Timeline

Cashier Specialist

McDonald's Restaurant
07.2022 - Current

Senior Customer Service Associate

Old Navy, Gap
06.2019 - 07.2022

Associate of Arts - Dental Hygiene

Indian River State College

High School Diploma -

Fort Pierce Central High School

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Takayla Downing