Takayla Jones
Pensacola,FL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Teleperformance USA
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Personal Care Assistant
Veranda Of Pensacola
03.2020 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Alorica
08.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business Management
Pensacola State College
Pensacola, FL05.2026
High School Diploma -
Pineforest High School
Pensacola, FL05.2017
Skills
- Customer Service
- Data Entry
- Call center experience
- Problem Resolution
Timeline
Customer Care Representative
Teleperformance USA
02.2022 - Current
Personal Care Assistant
Veranda Of Pensacola
03.2020 - 12.2021
Customer Service Representative
Alorica
08.2017 - 03.2020
Associate of Arts - Business Management
Pensacola State College
High School Diploma -
Pineforest High School
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