Takayla King
Commerce,TX
Summary
Dynamic professional with a proven track record at Centene, excelling in data entry and customer engagement. Detail-oriented and skilled in prioritization, I enhanced data accuracy through effective verification processes. My strong communication abilities and commitment to exceptional service have consistently improved client satisfaction and operational efficiency. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
08.2023 - Current
- Greeted and assisted visitors, ensuring positive first impressions and smooth check-in processes.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated appointment scheduling for staff, optimizing daily office operations.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
Data Entry Clerk
Centene
11.2019 - 08.2023
- Processed high volumes of data with accuracy and attention to detail.
- Implemented data verification procedures to enhance quality assurance.
- Utilized advanced Excel functions for data analysis and reporting.
- Developed and maintained efficient filing systems for easy access to information.
Inbound Call Center Representative
Forefront Services
03.2017 - 11.2019
- Managed high-volume inbound calls, ensuring timely and accurate resolution of customer inquiries.
- Utilized CRM software to document interactions and track customer issues effectively.
- Provided exceptional customer service by actively listening and addressing concerns with empathy.
- Collaborated with team members to streamline call handling processes, enhancing overall efficiency.
Education
Business Administration
Desoto High School
DeSoto, TX03-2017
Skills
- Customer engagement
- Detail-oriented approach
- Prioritization skills
- Effective communication skills
- Telephone etiquette
- Data entry
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Front Desk Receptionist
Comfort Inn & Suites
08.2023 - Current
Data Entry Clerk
Centene
11.2019 - 08.2023
Inbound Call Center Representative
Forefront Services
03.2017 - 11.2019
Business Administration
Desoto High School
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