Summary
Overview
Work History
Skills
Timeline
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Ta'Kayla Liggins

Dallas,TX

Summary

Experienced in optimizing team productivity, driving business strategies, and supporting cross-functional projects in remote settings.

Overview

6
6
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
11.2023 - Current
  • Provide over-the-phone technical assistance to 100+ individuals and businesses, applying tax code knowledge to address 95% of issues on the first call.
  • Assist taxpayers in understanding and meeting their tax responsibilities, ensuring compliance and clarity.
  • Developed a deep understanding of the tax code, enhancing the ability to support clients through non-verbal communication platforms.
  • Adapted to handling complex issues through written correspondence and digital platforms, reducing the need for phone interaction where possible.

Area Manager

Amazon
02.2021 - 11.2023
  • Led a team of 15+ associates, optimizing productivity through effective mentoring and leadership, primarily through digital tools and remote communication.
  • Spearheaded the implementation of strategic initiatives that aligned with business goals, ensuring long-term profitability and success.
  • Managed team performance by assigning tasks, monitoring outputs, and providing feedback, primarily through remote platforms.
  • Developed and orchestrated comprehensive training programs to improve team efficiency, focusing on digital training methods.
  • Conducted data-driven root-cause analysis to identify and solve departmental deficiencies, ensuring continuous improvement.
  • Maintained strong working relationships with peers, fostering collaboration and communication through virtual meetings.

Business Optimization Analyst

Amazon
02.2019 - 04.2021
  • Managed vendor portfolios valued at $100k+, collaborating with clients via email and project management tools to execute business objectives.
  • Analyzed key metrics to identify trends and root causes, creating actionable insights that supported business decisions.
  • Developed detailed reports, spreadsheets, and graphs for monthly reviews, shared digitally with management teams.
  • Fostered cross-functional relationships by working remotely with various departments to drive performance improvements.
  • Provided first-line support for data-related issues, serving as the remote data expert for clients.
  • Updated leadership with analytics and decision-support tools that informed automation and reorganization strategies.

Executive Assistant

FedEx
05.2018 - 02.2019
  • Organized meetings and prepared agendas for executive teams, leveraging remote collaboration tools.
  • Created PowerPoint presentations for monthly executive meetings, focusing on clear, concise communication.
  • Supported audit processes by following proper accounting and bookkeeping procedures, using digital systems.
  • Managed executive and management calendars, ensuring smooth operations through remote coordination.
  • Handled financial documents and invoices digitally, ensuring secure and timely processing.

Skills

  • Project Management
  • Data Analysis
  • Process Optimization
  • Remote Collaboration
  • Document Management
  • Technical Assistance
  • Microsoft Suite (Powerpoint , Word)
  • Google Workspace
  • Trello, Asana, Slack, Zoom
  • Data Analysis Tools (Excel, Power BI)

Timeline

Contact Representative

Internal Revenue Service, IRS
11.2023 - Current

Area Manager

Amazon
02.2021 - 11.2023

Business Optimization Analyst

Amazon
02.2019 - 04.2021

Executive Assistant

FedEx
05.2018 - 02.2019

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Ta'Kayla Liggins