Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAKAYLAH PERRY

Carrboro,NC

Summary

Enthusiastically pursuing a dynamic and rewarding position as a customer care representative. The goal is to utilize leadership skills, industry experience, and expertise in customer service to deliver exceptional experiences for customers and contribute to the organization's profitability. With a track record of dedication and proficiency in customer service, effective time management, trend tracking, troubleshooting, and successful problem-solving, I am well-equipped to consistently surpass goals. As a strong verbal and written communicator, with a solid background in fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Sephora
09.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped 10 or more customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Care Representative

FEMA
10.2022 - 02.2023
  • Coordinated departmental efforts of the customer care team with cross-functional support to account for compliance
  • Handle high amounts of incoming calls
  • Successfully addressed inquiries about accounts within 24 hours
  • Responded to telephone and written correspondence inquiries within established timeframes utilizing reference materials and available resources
  • Provided accurate, valid, and comprehensive information by using the right methods/tools.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Associate Account Representative

Snap On Credit LLC
07.2021 - 04.2022
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Implemented customized account plans to meet individual client needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Technical Support Technician

Conduent
07.2017 - 07.2021
  • Read technical manuals and conducted computer diagnostics to investigate and resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Associate of Arts -

Vance Granville Community College
Henderson, NC
05.2016

Skills

  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • De-escalation Techniques
  • Proficient at Problem Solving and Troubleshooting
  • Customer Rapport
  • Self-Motivation
  • Negotiation
  • Computer proficiency in Windows-based applications
  • Payment Processing
  • Relationship Building
  • Time management
  • Organizational skills

Timeline

Beauty Advisor

Sephora
09.2023 - Current

Customer Care Representative

FEMA
10.2022 - 02.2023

Associate Account Representative

Snap On Credit LLC
07.2021 - 04.2022

Technical Support Technician

Conduent
07.2017 - 07.2021

Associate of Arts -

Vance Granville Community College

Similar Profiles

CREATE PROFILE
TAKAYLAH PERRY