Takeera Wilcher
Thomson,GA
Summary
Driven, Self-motivated individual seeking a fast-paced position with a growing company to thrive in. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Agent
PNC Bank
Thomson , GA (WFH)
09.2021 - Current
- Assist customers with disputes, refunds, transaction inquiries, debit card holds, money transfer, and more
- Building long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Educate clients on account services and resolved client inquiries regarding statement information and account balances
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction
Administrative Clerk
John Deere
Grovetown, GA
05.2021 - 09.2021
- Print paperwork with up-to-date documents for parts that needed to get shipped to plant for production line.
- Completed all paperwork via online, email, and chat.
- Made sure all parts were present, inspected, and shipped off in a timely manner.
- Work with systems such as Comar, SAP, and Microsoft Excel (etc.).
Environmental Service Technician
Augusta University
Augusta, GA
12.2018 - 05.2021
- Monitored spaces for environmental safety hazards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Cleaned certain pieces and spaces daily and maintained weekly, monthly and semi-annual procedures for classrooms, restrooms, kitchen area's, offices, labs, (etc).
Shipping Clerk
John
Grovetown, GA
01.2018 - 07.2018
- Worked with systems such as SAP and Comar
- Prepared loads to be picked up for following day.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy
Machine Operator
E-Z-GO
Augusta, GA
05.2014 - 05.2015
- Built generators for assembly line by timely manner.
- Maintaining each part for generators while keeping fast pace to make sure line keeps going.
Office Clerk
Allstate Insurance Company
Augusta, GA
02.2013 - 04.2014
- Completed internship to receive certification.
- Inbound/Outbound Calling
- Scanning and sorting files into computer
- Customer Service && Retail Sales Certification (March 2013)
Education
GED -
Augusta Technical College
Augusta, GA10.2013
Skills
- Great listening, engaging, and solving skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Inbound and Outbound Calling
Certification
Customer Service and Retail Sales Certification.
NRF Foundation (Goodwill industries)
2013
Timeline
Customer Care Agent
PNC Bank
09.2021 - Current
Administrative Clerk
John Deere
05.2021 - 09.2021
Environmental Service Technician
Augusta University
12.2018 - 05.2021
Shipping Clerk
John
01.2018 - 07.2018
Machine Operator
E-Z-GO
05.2014 - 05.2015
Office Clerk
Allstate Insurance Company
02.2013 - 04.2014
GED -
Augusta Technical College