Takeetha Gunn
Indianapolis,IN
Summary
Highly motivated, meticulous and engaging Executive Housekeeper with 20 years of experience providing superior cleaning services in the hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
12
12
years of professional experience
Work History
Executive Housekeeper
Hampton Inn
08.2016 - Current
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for [Number] employees.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Housekeeper
Opendoor Church
01.2018 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Coach/Instructor Specialist
Chick-fil-A
09.2019 - 03.2020
- Fostered learners curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about trainees achievement and improvement.
- Shifted between formal and informal methods of training to keep new hires engaged.
- Worked with staff members and management to design comprehensive and individualized plans to optimize new hires potential.
Director of Executive Housekeeping
Holiday Inn
11.2015 - 08.2016
- Designed all housekeeping policies and procedures according to required Holiday Inn standards and scheduled all rotational duties for staff.
- Supervised housekeeping and laundry facilities, overseeing budgeting for supplies and equipment.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Executive Director of Housekeeping
Comfort Inn
07.2014 - 11.2015
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Housekeeper/Laundry Attendant Lead
Magivney Nursing Home
02.2013 - 07.2014
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Housekeeper/Inspector/Guest Service Representative
Marriott Hotels
02.2012 - 02.2013
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Certification - First Aid/CPR/Patient Care Technician
St. Vincent Hospital
Indianapolis2010
Certification - Basic Management Course
Ohio State University
Indianapolis, IN1995
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05.1993
Skills
- Replenish Supplies
- Guest Satisfaction
- Steam-Operated Sterilizers
- Business Function Preparation
- Employee Engagement
- Inventory Control
- Policy Enforcement
- Leadership/People Management
- Launder Clothing and Linens
- Room and Public Space Cleaning
- Active Listening
- Electronic Communication
Timeline
Coach/Instructor Specialist
Chick-fil-A
09.2019 - 03.2020
Housekeeper
Opendoor Church
01.2018 - 04.2022
Executive Housekeeper
Hampton Inn
08.2016 - Current
Director of Executive Housekeeping
Holiday Inn
11.2015 - 08.2016
Executive Director of Housekeeping
Comfort Inn
07.2014 - 11.2015
Housekeeper/Laundry Attendant Lead
Magivney Nursing Home
02.2013 - 07.2014
Housekeeper/Inspector/Guest Service Representative
Marriott Hotels
02.2012 - 02.2013
Certification - First Aid/CPR/Patient Care Technician
St. Vincent Hospital
Certification - Basic Management Course
Ohio State University
High School Diploma -
Arsenal Technical High School
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