TA'Keidra Cunningham
Administrative Assistant
West Palm Beach,FL
Summary
Organized and detail-oriented Administrative Assistant Intern adept at providing administrative support and assisting with executing projects. Experienced with maintaining contacts database and organizing filing systems and office spaces. Efficient team player competent at researching presentation topics and taking accurate meeting minutes. Possesses strong written and verbal communication skills. Works independently and efficiently, managing multiple tasks at once. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
6
6
years of professional experience
Work History
Administrative Assistant Intern
Town Of Mangonia Park
04.2023 - Current
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Prepared and edited documents and reports for quality and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Provided support for team projects and initiatives to contribute to team success.
Area Supervisor
Ross Dress For Less
06.2022 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Directed daily workflow of 30-strong team in Front Area.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Cashier
Halloween City
09.2020 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Teacher's Assistant
Kids Of Innocence Childcare And Learning Center
05.2017 - 05.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Studied and implemented latest information on specific subjects and learning strategies.
Education
Associate of Arts - Early Childhood Education
Georgia Piedmont Technical College
Clarkston, GA02.2019
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2018
Skills
- Dictation and Transcription
- Set Appointments
- Billing and Coding
- Teacher Observation
- Multiline Phone System
- Office Supply Inventory
- Cash Drawer Management
- Administrative and Clerical Support
- Customer Relations and Communications
- Microsoft Office
- Customer Satisfaction
Timeline
Administrative Assistant Intern
Town Of Mangonia Park
04.2023 - Current
Area Supervisor
Ross Dress For Less
06.2022 - Current
Customer Service Cashier
Halloween City
09.2020 - 11.2020
Teacher's Assistant
Kids Of Innocence Childcare And Learning Center
05.2017 - 05.2018
Associate of Arts - Early Childhood Education
Georgia Piedmont Technical College
High School Diploma -
Cedar Grove High School
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