Takeidra Washington
Shreveport,LA
Summary
Authorized to work in the US for any employer
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
12.2022 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided technical support to customers through live chat and email.
- Resolved customer complaints in a timely manner.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Maintained up-to-date knowledge of product lines, features, pricing plans..
- Conducted research to improve customer experience.
Retail Banker
Fort Sill National Bank, FSNB
Shreveport, LA
01.2022 - 12.2022
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
Sales Associate
Creative Designs and Supply
Bossier City, LA
05.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
Soft Count Clerk
DIAMOND JACKS CASINO & RESORT
Bossier City, LA
06.2019 - 10.2020
- Accurately counted and balanced money in cash drawers at the beginning and end of shifts.
- Processed daily paperwork for each shift accurately and efficiently.
- Maintained a clean work area to ensure safety standards were met.
- Assisted co-workers when needed or requested by management team members.
- Utilized proper procedures for handling large sums of money in a secure manner.
- Developed an understanding of company policies and procedures related to soft count activities.
- Checked all paperwork for accuracy prior to submitting it for approval.
- Resolved discrepancies between physical counts and computer records quickly and efficiently.
Customer Service Representative
Teleperformance
Shreveport, LA
02.2018 - 05.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cage Cashier
Horseshoe Casino
Bossier City, LA
12.2016 - 01.2018
- Greeted customers and answered inquiries regarding services.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed payments for chips, tokens, and cash transactions.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Ensured that all state gaming laws were followed at all times.
- Resolved customer complaints regarding transactions in a professional manner.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Handled sensitive data with discretion and confidentiality.
Cashier/Host
Eldorado Casino
Shreveport, LA
05.2011 - 12.2016
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate's degree - Business Administration
Remington College
03.2022
Skills
- Complaint Resolution
- Information Security
- Upselling and Cross-Selling
- Account Updating
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Technologically Savvy
- Microsoft Outlook
- Conflict Resolution
- Tactful and Diplomatic
- Customer Relationship Management (CRM)
- Typing 40 WPM
- Positive and Professional
- Researching
- Computer Proficiency
- Microsoft Excel
- Problem-Solving Abilities
- Technical Support
- Multi-Task Management
- High-Energy Attitude
- Problem Resolution
- Complaint resolution
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Customer Service Representative
Conduent Call Center
12.2022 - 05.2023
Retail Banker
Fort Sill National Bank, FSNB
01.2022 - 12.2022
Sales Associate
Creative Designs and Supply
05.2021 - 01.2022
Soft Count Clerk
DIAMOND JACKS CASINO & RESORT
06.2019 - 10.2020
Customer Service Representative
Teleperformance
02.2018 - 05.2019
Cage Cashier
Horseshoe Casino
12.2016 - 01.2018
Cashier/Host
Eldorado Casino
05.2011 - 12.2016
Associate's degree - Business Administration
Remington College
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