Summary
Overview
Work History
Education
Skills
Position
Timeline
Generic

Takeira Buie

Raleigh,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Dispatcher

Charter Communications
04.2018 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Optimize technician routes to minimize travel time and maximize productivity
  • Ensure timely and accurate dispatching of technicians to minimize customer wait time and maximize efficiency
  • Coordinate with field technicians to ensure timely completion of service appointments
  • Coordinate with field technicians to identify and resolve any issues that arise during service appointments
  • Implement efficient dispatching strategies to optimize scheduling and minimize downtime
  • Provided exceptional customer service to callers, remaining empathetic and patient resolving escalated issues.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Customer Service Representative

Spectrum
10.2016 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Identify and escalate priority issues to appropriate department for timely resolution
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ensure compliance with company policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate

American Eagle Outfitter
11.2013 - 05.2016
  • Maintain clean and organized sales floor to enhance overall shopping experience for customers
  • Conduct inventory checks and report any discrepancies to management
  • Provide exceptional customer service by assisting customers with their inquiries, resolving complaints, and ensuring positive shopping experience
  • Build and maintain strong relationships with customers to encourage repeat business and positive word-of-mouth referrals.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts in Mass Communication -

Saint Augustine University
Raleigh, NC
05.2016

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Customer Relationship Management
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Position

Dispatcher at Communication Charters

Timeline

Dispatcher

Charter Communications
04.2018 - Current

Customer Service Representative

Spectrum
10.2016 - 04.2018

Sales Associate

American Eagle Outfitter
11.2013 - 05.2016

Bachelor of Arts in Mass Communication -

Saint Augustine University

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Takeira Buie