Takeisha James
Bentonville,AR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager II, Specialty Compliance And Ethics
Walmart Compliance
07.2021 - Current
- Supports 2 teams of 8; Senior Analyst level with day-to-day guidance, provide data needed from systems: retail link, Madrid, Big Query, Insights, SAP Fiora, Mercury, GLM and other programs, model strength for the operations team and provide best practices to keep our stores in the field compliant
- Build and maintain relationships with Governing Agencies to ensure we are following standards and laws in order to complete our renewal process efficiently
- Pull and deep dive into audits for Third Party Intermediary (TPI); flag where gap and trends are identified
- Provide additional training or best practices expanding my influence across the department
- Support leadership by researching and digging into small issues before escalating to big ones, as well as tackle issues that are already a concern
- Resume reviews, conduct interviews, maintain talent pool
- Responsible for handling the addition and removal of corporate officers tied to over 500k operational permits
- Consist of completing and working closely with corporate officers on lengthy applications, obtaining fingerprints, filing for background checks, personal questionnaires and supporting documentation
- Certified to fingerprints corporate leaders/officers, add their info into our system
- Print off Fingerprint cards for signature by these corporate leaders, required by Governing Agencies as needed
- Responsible for monitoring a report linked to field managers WIN numbers
- The report notifies us when a WIN number transfers/leaves
- These field managers are designated as responsible persons over the store’s alcohol license, which results to cease sales if no longer at that store
- Work with governing agencies to learn the process without self-reporting while communicating with the field to request information needed
- Complete all steps from start to finish to keep stores compliant
- Pull/tweak data monthly based on submission dates, send to TPI for assistance in completing applications requesting Gross Sales
- Complete a weekly pull to capture any loose ends completed after my submission
- Assist with any dependencies needed to assist TPI with completing applications
- Print these complete apps off weekly, review, save for analyst for payment and submission to agencies
- Responsible for obtaining officer signatures as needed on application
- Handle applying or a background check for our analyst for Officers on our TPI portal first advantage
- Responsible for providing our state agencies with required documentation annually (balance sheets on our officers based off entity, bank records, personal information on officers, workers comp info, and several supporting documents) through a third-party portal NMLS, prior to Nov 1 when the portal opens for senior analyst to renew their check cashing licenses
- Update branch managers (range from store managers to corporate officers) individually for each store and any other discrepancies.
License Quality Assurance Manager
Walmart Compliance
08.2017 - 07.2021
- Successfully performed monitoring and auditing for Licensing Compliance department, a team of 36 associates responsible for obtaining and maintaining all (over 100,000) operational licenses for U.S
- And Puerto Rico based facilities (over 5,000) including all acquired companies (Hayneedle, Moosejaw, Bonobos, etc.)
- Streamlined and improved processes by identifying gaps and trends in processes; analyzed root causes, developed potential solutions for initiatives; made recommendations based on data and observations
- Implemented training processes, including onboarding for new hires, department wide training, and refresher training
- Managed department finances by reconciling department credit card accounts including allocating charges to correct profit centers and expensing credit card charges in Concur.
Licensing Specialist
Walmart Compliance
02.2012 - 08.2017
- Responsible for obtaining licenses for newly open facilities in a timely manner to meet grand opening date
- Worked with business partners and governing agencies to ensure all documentation was obtained/provided
- Renewed existing operational licenses to keep our stores current licenses up-to-date
- Monitored and worked in our License Manager system which is a repository to show all our work from start to finish
- Used history as a guide
- Created a procedure manual for a challenging state for alcohol licenses
- 200+ municipalities in Georgia, docmented the renewal process and the process when the manager needs to be changed
- Created a spreadsheet for each store showing who the current manager is, title and what the residency requirements of the municipality is
- Analyst still use both today in my new management role
- Consolidated four (4) eCommerce facilities to a corporate account saving the business $35,067.60 annually on renewal fees.
Education
Associates Degree - Business
American Public University System
Charles Town, WVGED -
Lincoln High School
Yonkers, NY05.1998
Skills
- Workforce Management
- Business Administration
- Staff Development
- Strategic Planning
Accomplishments
- Earned EDLC Award for a savings of $99,275 in legal fees (2016) bringing alcohol license back in-house from our Outside Counsel.
- Taking care of business award – received 2xs (2016 & 2017)
- U.S. Ethics & Compliance High Flyer Award (2018) – Consolidated four (4) eCommerce facilities to a corporate account saving the business $35,067.60 annually on renewal fees.
- High Flyer award - received 3xs (QAM role and (2x) current role)
- Bonus award 3k - covered a team while manager was on PTO for 2 weeks and brought their KPI score from 68 to 90s. (2020)
Timeline
Manager II, Specialty Compliance And Ethics
Walmart Compliance
07.2021 - Current
License Quality Assurance Manager
Walmart Compliance
08.2017 - 07.2021
Licensing Specialist
Walmart Compliance
02.2012 - 08.2017
Associates Degree - Business
American Public University System
GED -
Lincoln High School
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