TAKEISHA SULLIVAN
Winter Garden,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Claims Assistant
The Adjustment Firm
01.2022 - Current
- Utilizes Xactimate Estimating software to streamline estimating processes and produce accurate and reliable estimates
- Reviews scope notes/specifications understand project requirements and accurately estimate cost and resources needed
- Collaborates with field adjusters/contractors to obtain necessary information for preparing cost estimates.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Updated claims system to track claim status and provide relevant information to other department.
Logistics Manager
CLW Quality Trucking INC
01.2016 - 04.2023
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Billing Analyst
Cubic
08.2019 - 01.2022
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Submitted alternate billing for clients belonging to special demographics using CostPoint, Oracle and Governments web portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Maintained strict confidentiality with all personal data as per company guidelines.
Account Manager
Booking.com
01.2017 - 08.2019
- Develop and manage a sales pipeline which grew by 98% within three months by sourcing companies never previously
- Developed and implemented strategies to increase client retention.
- Facilitated strategic meetings with hotel partner to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Quality Review Specialist
Booking.com HQ
07.2015 - 01.2017
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Success Manager
Booking.com HQ
01.2012 - 07.2015
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to leadership team to provide insights into customer success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Valencia College
Orlando, FL09.2024
Skills
- Team Collaboration
- Claims Investigation
- Time Management
- Settlement Negotiation
- Data Analysis
- Workers Compensation
- Insurance Claims Review
- Complaint Resolution
- Microsoft Office Suite
- Problem-Solving Abilities
- Account Reconciliation
- Process Improvement
Timeline
Claims Assistant
The Adjustment Firm
01.2022 - Current
Billing Analyst
Cubic
08.2019 - 01.2022
Account Manager
Booking.com
01.2017 - 08.2019
Logistics Manager
CLW Quality Trucking INC
01.2016 - 04.2023
Quality Review Specialist
Booking.com HQ
07.2015 - 01.2017
Customer Success Manager
Booking.com HQ
01.2012 - 07.2015
Valencia College
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