Takeiya Howard
Thomaston
Summary
Professional with strong background in correctional facility operations, prepared to contribute effectively to maintaining order and safety. Skilled in crisis management, inmate supervision, and security protocols. Reliable team player with focus on collaboration and achieving results, adaptable to changing needs. Known for leadership, integrity, and excellent communication skills.
Experienced with supervising correctional staff and ensuring security protocols. Utilizes leadership and conflict resolution to maintain order within facilities. Track record of efficient crisis management and effective team coordination.
Diligent Analysis with solid background in correctional facility management and inmate supervision. Successfully implemented security protocols and resolved conflicts to maintain order. Demonstrated strong leadership and crisis management skills within high-stress environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Correctional Sergeant
West Central Integrated Treatment Facility
03.2019 - Current
- Supervised daily operations within facility, ensuring compliance with safety regulations and procedures.
- Managed inmate activities and movements, maintaining order and security throughout the institution.
- Trained new correctional officers on policies, procedures, and emergency response protocols.
- Conducted regular inspections of facilities to identify safety hazards and implement corrective actions.
- Collaborated with mental health professionals to address inmate behavioral issues effectively.
- Developed and implemented strategies to reduce incidents of violence among inmates.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions for reporting purposes.
- Coordinated crisis intervention efforts to resolve conflicts while minimizing risk to staff and inmates.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 04 employees and performance of tasks and managed a max capacity of 148 offenders at one time.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
Cashier
Walmart Super Center
05.2017 - 03.2018
- Managed cash register operations, ensuring accurate transactions and efficient service delivery.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Trained new staff on company policies, cash handling procedures, and customer service best practices.
- Maintained cleanliness and organization of checkout area to promote a positive shopping environment.
- Monitored inventory levels at point of sale, facilitating timely restocking of merchandise.
- Advised management on customer feedback trends to support service improvement initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Security Officer
Allied Universal Security Services
10.2016 - 02.2017
- Monitored facility security systems, ensuring safety compliance and responding to incidents promptly.
- Conducted patrols to deter theft, vandalism, and unauthorized access across assigned areas.
- Trained new security personnel on protocols and emergency procedures, fostering a culture of safety awareness.
- Prepared detailed incident reports for management review, maintaining accurate records for accountability.
- Assisted in evaluating security systems, recommending upgrades to enhance overall operational efficiency and effectiveness.
- Directed guests around building and answered accessibility questions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Quality Control
Mobis
01.2011 - 01.2015
- Apply knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing effective manufacture and distribution of products.
- Conduct tests and inspections to evaluate quality and performance, control operation of equipment and systems to ensure precision and accuracy, analyze operating errors and implement corrective actions.
- Implemented “Voice of the Customer” quality initiative and established “Critical to Quality” attributes to promote and support quality improvement and led group quality meetings to improve overall performance.
- Participated in the introduction of “5S” method of LEAN Manufacturing to reduce waste, shorten cycle times, develop process standardizing, and expedite ability to rapidly respond to customer requirements.
Security Supervisor
Parker Security Services
11.2009 - 03.2011
- Supervised security personnel, ensuring compliance with protocols and maintaining site integrity.
- Conducted regular safety inspections, identifying and mitigating potential security risks effectively.
- Developed and implemented training programs for new security staff, enhancing operational readiness.
- Analyzed security reports to identify trends, recommending process improvements for enhanced safety measures.
- Led team meetings focused on performance evaluation and strategic planning for future security initiatives.
- Removed unauthorized persons from facility grounds.
- Recorded incident reports with detailed accounts of occurrences.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
Field Representative Data Entry
US Census Bureau
01.2009 - 01.2010
Data Entry
US Census Bureau
01.2008 - 01.2009
- Provide guidance related to recruitment, retention, employment, leadership, efficiency, and employee evaluation.
- Plan and adjust workload and assignments to meet constantly changing organizational needs; arrange priorities, prepare timelines and apply effective management principles to complete assignments on schedule.
- Prepare and deliver training and education, ensuring training program provides competencies necessary to provide exceptional service to customers.
- Provide operational guidelines and instructions for staff to participate in testing at approved testing sites for potential hires of the Government Agency.
- Participate in planning and coordinating equipment operation, quality and safety training for individuals and groups, and the measurement of effectiveness of training.
Truck Driver
US Army
01.2006 - 01.2008
- Participate in planning and coordinating equipment operation, quality and safety training for individuals and groups, and the measurement of effectiveness of training.
- Confer with Squad Leaders and subordinates to resolve personnel problems, complaints, and grievances.
- Supply guidance and direction to subordinates, including setting performance standards, monitoring performance, and motivating team members to work together to accomplish tasks.
- Provide operational guidelines and instructions for staff to participate in testing at approved testing sites for potential hires of the Government Agency.
- Provided adequate security for the Truck Drivers in Iraq.
- Identified Terroristic threats like explosives on the side of the road during our convoys.
Education
Bachelor of Science - Business Administration And Management
Trident University International
Cypress, CA12-2017
Master of Science - Homeland Security
Trident University International
Cypress, CA07-2019
Associate of Science - Criminal Justice
Southern Crescent Technical College
Thomaston12-2011
Skills
- Effective Communication Skills
- Perform the Core Values of the workplace
- Deescalation and Problem Solving Skills
- Plan, Organize, and Maintain a stable work environment
- Windows XP
- MS Word
- MS Excel
- MS PowerPoint
- Emergency response
- Policy enforcement
- Body searches
- Inmate transportation
- Staff supervision
- Officer training
- Security protocols
- Inmate supervision
- Conflict management
- Restraint techniques
- Inmate movement control
- MS Outlook
- MS Internet Explorer
Accomplishments
- Supervised team of 04 staff members.
- Achieved reduction of conflicts by completing duty with accuracy and efficiency.
Certification
- POST Training - 2019- Present
- MFCO/ Counselor Training -2023
- Supervision I,II,and III Training
PROFESSIONAL DEVELOPMENT
- Quality
- 5S Manufacturing
- Leadership Courses
- Quality Training (Level 4 Certified)
- Security
- Process Management
Timeline
Correctional Sergeant
West Central Integrated Treatment Facility
03.2019 - Current
Cashier
Walmart Super Center
05.2017 - 03.2018
Security Officer
Allied Universal Security Services
10.2016 - 02.2017
Quality Control
Mobis
01.2011 - 01.2015
Security Supervisor
Parker Security Services
11.2009 - 03.2011
Field Representative Data Entry
US Census Bureau
01.2009 - 01.2010
Data Entry
US Census Bureau
01.2008 - 01.2009
Truck Driver
US Army
01.2006 - 01.2008
Bachelor of Science - Business Administration And Management
Trident University International
Master of Science - Homeland Security
Trident University International
Associate of Science - Criminal Justice
Southern Crescent Technical College
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