Takela Bailey

• Articulated opinions and binding decisions through public presentations and written documentation.
• make effective approval or denial judgments.
• Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.
• Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

As a Colonial Penn Life Insurance Telesales Call Center Agent. This position is a work from home position. My daily duties include clocking in on time everyday. All the calls are being monitored and recorded, assisting inbound and outbound calls. The chat line gave me the opportunity to improve my keyboarding skills. Working with Colonial, it gives plenty of opportunities for growth In a lot of areas.

• Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
• Upsold products to policyholders and potential new clients.
• Pursued continued professional development through insurance workshops, course and webinars.
• Communicated with clients to understand needs and identify best policies for each case.
• Explained coverage options to potential policyholders, answering questions or concerns.

• I am responsible for managing 5 sales agents while simultaneously handling production, service, and underwriting reports for Agent Success Management.
• It is also my duty as a licensed sales agent to write large amounts of valuable insurance policies and guarantee satisfaction of product and service to all clients.
• With this position I am an in office/in home telesales agent.
• Same duties apply to being in the office.
• Coordinated full sales operations within assigned region.
• Exceeded company sales goals for new policies.
• Developed prospects from current commercial customers, referral leads or sales or trade meetings.
• Provided leadership and training for new agents regarding industry best practices and company policies.
• Explained coverage options to potential policyholders, answering questions or concerns.

• I am a independent contractor who works with cellular sales which is a authorized retailer for Verizon Wireless.
• Welcomed guests and asked open-ended questions to best determine which products would meet needs.
• Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
• Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Recommended merchandise to customers based on needs and preferences.
• Stayed up to date on store promotions, payment policies and security practices.

• I started off with the position as a Host.
• I realized that in the food industry there is really more to it then just being a host.
• Next position that was offered to me was the manager position.
• With this position I had to open or close the restaurant whether I had the open or closed shift.
• Cashing out the safe, bartending, counting the safe, checking tables, making sure the customers are satisfied, handling complaints for wrong orders or cold food.
• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

• Working with Dominion Power, the position was a "floor agent".
• We had consistent calls coming in which we had to meet certain requirements on each call.
• All calls are being graded and timed.
• I had to acknowledging emotions, what the customer is dealing with as far as their electricity.
• Disconnecting and reconnecting power boxes whether a payment was made or not.
• Extending payment options.
• After being with the company for a year, I was able to get promoted to being a "Quality Sup".
• This position required me to grade calls and take notes on the floor agents.
• High school in Fashion merchandising and retail marketing.