Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAKELA PRICE

Hutchins,TX

Summary

Experienced professional with a strong background in B2B communication and data analysis at US Bank National. Proven track record of enhancing customer satisfaction through strategic problem-solving and organizational skills. Expertise in Microsoft Excel to optimize operational processes and improve workflow efficiency. Committed to fostering teamwork and delivering high-quality service.

Overview

13
13
years of professional experience

Work History

Performing Operations Associate Specialist

US Bank National
Irving, USA
03.2020 - 07.2025
  • Reviewed documents and entered data into shared business applications to support banking control efforts.
  • Conducted daily data reports and updated all business systems as necessary.
  • Provided quality customer service by addressing concerns related to Successor in Interest Policy.
  • Researched and analyzed customer inquiries to deliver effective solutions.
  • Facilitated communication between management and departments to enhance workflow efficiency.
  • Investigated requests, resolving complex issues and answering challenging customer questions.
  • Ensured compliance with internal policies, procedures, and regulatory requirements.

Customer Service Representative

US Bank National
Irving, USA
11.2018 - 02.2020
  • Provided high quality customer service by responding to telephone inquiries, requests and problems.
  • Researched, analyzes, and provided solutions that meet the customer's needs.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and problems on first contact; provided customers with account information; resolved billing disputes; corrected payment errors; revised fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acted on lost or stolen cards/checks; and researched customer problems that could not be resolved during the initial contact.

Customer Service Representative

MASTEC Advanced Technologies
, USA
01.2012 - 05.2017
  • Provided high quality customer service by responding to telephone inquiries, requests and problems.
  • Set appointments and made clear communication with customers and field technicians.
  • Problem solved and utilized on the job training technical skills to assist customers with adequate alarm security set up.
  • Researched, analyzes, and provided solutions that meet the customer's needs, as well as technicians needs.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Education

High School Diploma -

Bryan Adams High School
Dallas, TX

Skills

  • B2B communication
  • Customer satisfaction
  • Organizational skills
  • Data analysis
  • Office administration
  • Microsoft Office proficiency
  • Excel efficiency
  • Time management

Timeline

Performing Operations Associate Specialist

US Bank National
03.2020 - 07.2025

Customer Service Representative

US Bank National
11.2018 - 02.2020

Customer Service Representative

MASTEC Advanced Technologies
01.2012 - 05.2017

High School Diploma -

Bryan Adams High School

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