TAKELLIA LYNCH
Lithonia,GA
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to assist with creating the minds and hearts of the leaders of tomorrow, our youth. I am actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Debt Specialist III
State Farm Mutual Automobile Insurance Company
Dunwoody, GA
11.2019 - 06.2023
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Contact individuals or businesses to collect outstanding debts
- Negotiate payment plans and settlements with debtors
- Maintain accurate and up-to-date records of all collection activities
- Utilize accounting software to track and manage accounts
- Review debits and credits to ensure accuracy
- Collect debt
- Advised client what debt is owed and what caused it to be
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Health Information Management Clerk/Medical Office Assistant
Drake International Health
Murfreesboro, TN
08.2018 - 11.2019
- Monitored compliance with HIPAA regulations regarding patient privacy rights.
- Prepared abstracts summarizing patient care activities for periodic reports.
- Ensured that all current procedural terminology codes were accurate before submitting claims for payment.
- Reviewed patient records for accuracy and completeness, ensuring all required information was included.
- Participated in continuing education classes and programs related to health information management topics.
- Coded diagnoses and procedures according to established classification standards.
- Coordinated efforts between multiple departments within a healthcare facility to ensure timely completion of health information-related tasks.
- Verified insurance coverage for patients prior to treatment or admission.
- Identified areas where processes could be improved or automated for increased efficiency.
- Utilized computer systems to manage patient demographics, clinical encounters, billing information, and other administrative tasks.
Program Manager II
Murci-homes.
Smyrna, TN
10.2018 - 04.2019
- Participate in the planning and execution of fundraising activities
- Develop ideas for programs and features that a station could produce
- Check completed program logs for accuracy and conformance with Federal Communications Commission (FCC) rules and regulations and resolve program log inaccuracies
- Develop promotions for current programs and specials
- Coordinate activities between departments, such as news and programming
- Direct setup of remote facilities and install or cancel programs at remote stations
- Review information about programs and schedules to ensure accuracy and provide such information to local media outlets
- Plan and schedule programming and event coverage, based on broadcast length, time availability, and other factors, such as community needs, ratings data, and viewer demographics
- Establish work schedules and assign work to staff members
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
Rehabilitation Technician
Tara Therapy.
Cleveland, MS
10.2016 - 08.2018
- Advise patients and community members concerning diet, activity, hygiene, and disease prevention
- Educated on-site clients in therapeutic exercise equipment use and operation
- Guided patients in passive ROM exercises and instructed movements to assist therapist
- Applied hot and cold packs according to therapist directions
- Helped patients prepare for treatment sessions with guidance to changing rooms and rehabilitation
- Assess characteristics of patients' pain such as intensity, location, and duration using standardized clinical measures
- Guided patients to achieve restored physical and occupational function with reduced discomfort and disability
- Helped patients perform daily living activities as part of overall therapy plan
- Transferred and transported patients from one area to another area
- Documented and filed patient health reports and charts
- Supported therapists with splinting, bracing and casting and provided care instructions to patients
- Monitored treatment supply inventory and requisitioned low-stock items to prevent shortages
- Monitored and assisted both occupational and physical therapists during treatments
- Verified documentation compliance in accordance with established best practices.
Youth Guidance Professional
Walmnut Grove youth Dentention.
Walnut Grove, MS
04.2014 - 08.2016
- Consult with supervisor concerning programs for individual families
- Meet with youth groups to acquaint them with consequences of delinquent acts
- Assist in locating housing for displaced individuals
- Oversee day-to-day group activities of residents in institution
- Submit reports and review reports or problems with superior
- Collects and assesses in-depth information about a client's situation and functioning in order to assess his/her abilities, needs, and eligibility
- Thoroughly review collateral information and other background information to determine appropriate services as a program participant in program services
- Providing in-house counseling services for at-risk youth and families
- Managing a small case load of four to six youth offenders families outside the facility to provide quality counseling
- Meeting with youth offenders and their families three times weekly to address each family's needs.
Correctional Counselor
Mississippi State Penitentiary
Penitentiary, Mississippi
02.2011 - 04.2014
- Observed emotional and physical conditions of inmates to identify social and emotional problems and get them address immediately
- Determine and assign inmates to appropriate housing
- Supervise and inspect inmates' rooms and premises for illegal items
- Referred offenders to appropriate community agencies to complete services in compliance with court orders
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations
- Developed professional relationships with offenders through home, school, detention and community visits
- Supervise adult offenders to monitor compliance with court ordered conditions
- Counsel adult felony offenders with legal, substance abuse, mental health, employment and personal problems
- Assisted probationers with resolving housing, employment and social services problems
- Report unusual conditions and questionable items to supervisor for corrective action
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
Education
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL04-2018
Bachelor of Science - Sociology
MS Valley State University
Itta Bena, MS12.2016
Associate of Applied Science - Sociology
Coahoma Community College
05.2010
Skills
- Customer service
- Conflict Management
- Time Management
- Knowledge of Youth Development
- Detailed Oriented
- Social and Communication
- Focusing
- Empathy
- Boundary Setting
- Critical Thinking
- Program development
- Operating systems
- Communication skills
- English
- Financial report writing
- Program management
- Social work
- Accounting
- Fundraising
- Healthcare management
- Analysis skills
- Payroll Processing
- Customer research
- Patience and Persistence
- Stress Tolerance
- Call center background
- Bookkeeping
- Word Processing
- Analytical Thinking
- Pleasant Telephone Demeanor
Certification
Life & Health Insurance License
Languages
English
Timeline
Account Debt Specialist III
State Farm Mutual Automobile Insurance Company
11.2019 - 06.2023
Program Manager II
Murci-homes.
10.2018 - 04.2019
Health Information Management Clerk/Medical Office Assistant
Drake International Health
08.2018 - 11.2019
Rehabilitation Technician
Tara Therapy.
10.2016 - 08.2018
Youth Guidance Professional
Walmnut Grove youth Dentention.
04.2014 - 08.2016
Correctional Counselor
Mississippi State Penitentiary
02.2011 - 04.2014
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Bachelor of Science - Sociology
MS Valley State University
Associate of Applied Science - Sociology
Coahoma Community College
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