Takelya Williams
Columbus
Summary
Friendly, hard-working, engaging team player and leader able to inspire staff to perform at their peak. Detail-oriented and experienced retail manager and former customer service associate that is passionate about taking care of others. A multi-tasker who excels at staff training, retainment, and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals.
Overview
26
26
years of professional experience
Work History
Store Manager
Dollar Tree
Columbus
07.2011 - 03.2025
- Recruit, hire, train, and coached staff members on customer service skills, food & beverage knowledge, merchandising, stocking, sales, and health & safety standards.
- Maintained a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
- Performed opening and closing procedures
- Implement all operational and merchandising direction communicated from the Store Support Center
- Protect company assets
- Customer support
- Email correspondence
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Coordinated scheduling and payroll for team members to optimize labor efficiency.
- Analyzed sales data to identify trends and adjust product placement accordingly.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Customer Service Associate
Sam's Club
01.1999 - 03.2011
- Greet customers warmly and provide excellent customer service
- Scanned items quickly and accurately, ensuring that all prices and quantities were correct
- Process payments using cash registers or other approved methods
- Answer questions about products, services, and policies in a friendly manner
- Provide information on membership programs and discounts
- Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices.
Education
G.W. CARVER HIGH SCHOOL -
G.W. CARVER HIGH SCHOOL
COLUMBUS, GEORGIA05.2000
Skills
- Accounting
- Budgeting
- Payroll
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Customer relationship management
- Time management
- Customer Service
- Motivation
- Inventory Management
- Multi-tasking
- Leadership
- Team Management
- Strong Work Ethic
- Able to Navigate Multiple PC Applications
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Performance evaluation
- Online order processing
- Staff management
- Multitasking and organization
- Team building
Timeline
Store Manager
Dollar Tree
07.2011 - 03.2025
Customer Service Associate
Sam's Club
01.1999 - 03.2011
G.W. CARVER HIGH SCHOOL -
G.W. CARVER HIGH SCHOOL
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