Takemia Thomas
Berwick,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AGERO
03.2023 - 08.2023
- Liaison between customers, the accounting department, towing company, and insurance representatives. Answered inbound phone calls to dispatch roadside assistance using company software. Generate or process purchase order for towing company payment and record keeping.
- Remote
- Resolved customer complaints with empathy for over 40 customers within a day, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse
Swiftships LLC
03.2023 - 08.2024
- Receiving, maintaining, and storing shipping products. At least 60 deliveries within the warehouse per day. Ensure an organized workspace, tracking deliveries, and process administrative tasks such as data entry and recording records into computer database. Follow safety procedures within the warehouse and insuring shipments, its quantities, and preparing items for shipment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Deli Clerk
Amelia Belle Casino
12.2021 - 03.2023
- Responsible for handling produce and interacting with customers. Customers enjoy snack bar foods and beverages as they can enjoy all what the casino has to offer. Maintaining a clean and organized workstation as well as taking inventory of products so that customers can view what is on display.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Providing service for over 100-300 guest every Sunday.
Education
Certificate - Medical Assistant
Blue Cliff College
Houma, LAAssociate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL03-2025
High School Diploma -
Morgan City High School
Morgan City, LA05.2013
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
Section name
- To whom it may concern:
- I am so grateful for the opportunity to apply for this position as it could be a perfect opportunity for me! I am hardworking and looking for a workspace I can sharpen my work skills in. I am customer service driven, I meet deadlines, I multi-task, and I am a fast learner. If given the opportunity, I will not disappoint.
Timeline
Customer Service Representative
AGERO
03.2023 - 08.2023
Warehouse
Swiftships LLC
03.2023 - 08.2024
Deli Clerk
Amelia Belle Casino
12.2021 - 03.2023
Certificate - Medical Assistant
Blue Cliff College
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Morgan City High School