Takenya Gulley
Houston,TX
Summary
Dynamic and compassionate professional with extensive experience in patient care at Nanny, excelling in vital signs monitoring and documentation accuracy. Proven ability to enhance client well-being through tailored activities and effective communication, fostering strong relationships and ensuring adherence to safety protocols. Committed to delivering exceptional support and improving service quality.
Experienced with providing attentive care and support tailored to client needs. Utilizes strong communication and problem-solving skills to enhance client comfort and safety. Knowledge of best practices in home healthcare, ensuring high-quality, personalized service.
Healthcare professional with proven history of compassionate and reliable care for clients in home settings. Provides attentive support tailored to individual needs, ensuring comfort and safety. Emphasizes collaboration and adaptability, with strong skills in communication and problem-solving valued by employers.
Committed [Job Title] offers [Number] years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Private Duty Care
Nanny
Houston, TX
01.2018 - Current
- Provided personalized care and support to clients, enhancing daily living activities and promoting independence.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Developed and implemented engaging recreational activities tailored to client interests, improving overall well-being.
- Maintained accurate records of client progress and care plans, facilitating effective communication with families and healthcare professionals.
- Monitored vital signs and reported changes in client health status to medical professionals for timely interventions.
- Trained new caregivers on best practices in personal care and safety procedures, fostering a collaborative environment.
- Maintained entire family's schedule and organized events.
Outreach Agent
RemX
Houston, TX
08.2025 - 02.2026
- Managed agent workflows to ensure seamless client interactions and service delivery.
- Developed training materials and conducted onboarding sessions for new team members.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and project coordination.
- Developed training materials for new staff, fostering understanding of medical coding standards and documentation practices.
- Conducted regular audits of patient records to maintain accuracy and adherence to HIPAA guidelines.
- Collaborated with healthcare providers to resolve discrepancies in patient information, improving overall data quality.
- Implemented quality assurance checks on incoming medical records, ensuring completeness and accuracy before processing.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Tracked and monitored requests for medical records release.
- Generated and maintained statistical data related to medical records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Member Service Representative
Media Riders
Pearland, TX
06.2024 - 04.2025
- Provided exceptional customer support, resolving inquiries and enhancing member satisfaction.
- Assisted members with account management, facilitating smooth transactions and effective communication.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Analyzed member feedback to identify service improvements, driving enhancements in overall service delivery.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained junior staff on claims procedures, improving team knowledge and consistency in handling cases.
Customer Service Representative
TJX Distribution Center
Florida
03.2023 - 11.2023
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Lincare
Clearwater, FL
12.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answer phone calls and email helping the customer with troubleshooting for oxygen tanks and talked to driver to deliver oxygen
Customer Service Representative
Results Cx
Paris, TX
03.2021 - 09.2022
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Implemented process improvements to enhance customer satisfaction and retention rates.
- Trained and mentored new team members on best practices and company policies.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Conducted regular follow-ups with customers to ensure issue resolution and satisfaction.
- Maintained accurate records of customer interactions in CRM system for quality assurance.
- Developed training materials aimed at improving service delivery standards within team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Csc Event
Usher/security Guard
Houston, TX
12.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Csc Event
Sercurity Guard/customer Service
Houston, TX
08.2015 - 12.2015
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Science - Medical Office Billing Specialist
Ultimate Medical Academy
Clearwater, FL10-2021
High School Diploma -
Hastings High School
Houston, TX06-2013
Skills
- Bathing assistance
- Patient care
- Vital signs monitoring
- First aid and safety
- Documentation accuracy
- Oxygen therapy
- Respectful and compassionate
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Compassionate communication
- Flexible schedule and availability
- Flexible schedule
- Client documentation
- Medical record-keeping
- Documentation
- At-home care instruction
- Care plan management
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Outreach Agent
RemX
08.2025 - 02.2026
Member Service Representative
Media Riders
06.2024 - 04.2025
Customer Service Representative
TJX Distribution Center
03.2023 - 11.2023
Customer Service Representative
Lincare
12.2022 - 03.2023
Customer Service Representative
Results Cx
03.2021 - 09.2022
Private Duty Care
Nanny
01.2018 - Current
Csc Event
Usher/security Guard
12.2016 - 12.2017
Csc Event
Sercurity Guard/customer Service
08.2015 - 12.2015
Associate of Science - Medical Office Billing Specialist
Ultimate Medical Academy
High School Diploma -
Hastings High School