Takeria Smith
Jackson,MS
Summary
Successful customer service with 2 to 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals. I'm seeking to maintain a position that offers all the skills, excellent time management and experience that I have.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Team Member
McAlister's Deli
Brandon, Mississippi
06.2024 - Current
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Served food and beverages promptly with focused attention to customer needs.
Barista Shift Lead
Starbucks
01.2023 - 07.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Customer Service Representative Remote
Staff Resource Group
Arlington, Texas
04.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Sequin High School
Arlington, TXCreative Writing
Jackson State University
Jackson, MS 08.2023 - Current
Skills
- Sales Techniques
- Time Management
- Barista Training
- Customer Service Excellence
- Team Leadership
- 2 to 3 years of Customer Service skills
- Microsoft Excel
- Data Entry Software
- Call center experience
- Payment Processing
- Order Processing
Timeline
Team Member
McAlister's Deli
06.2024 - Current
Creative Writing
Jackson State University
08.2023 - Current
Barista Shift Lead
Starbucks
01.2023 - 07.2023
Customer Service Representative Remote
Staff Resource Group
04.2022 - 01.2023
High School Diploma -
Sequin High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Healthcare benefitsWork from home optionFlexible work hoursPaid time offLanguages
English
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