Takerria Sherrod Greene
Boston,MA
Summary
Experienced Customer Service Representative with 1 year of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Brigham's & Women's Hospital
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Radiology Technician Assistant
Beth Israel Deaconess Medical Center
05.2022 - 08.2023
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Reporting to a Department Manger, The Radiology Tech Assistant is responsible for assisting technologists in exam rooms and transporting patients to and form the department according to departmental protocols .
Customer Service Representative
Beth Israel Lacey Health
11.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Boston Collaborative
Boston, MANHA Phlebotomy Certification - Phlebotomy
Regis College
Weston, MA01.2024
Skills
- Account Updating
- Call Management
- Data Entry
- Data Collection
- Critical Thinking
- Medical Terminology Knowledge
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Brigham's & Women's Hospital
06.2023 - Current
Radiology Technician Assistant
Beth Israel Deaconess Medical Center
05.2022 - 08.2023
Customer Service Representative
Beth Israel Lacey Health
11.2021 - 03.2022
High School Diploma -
Boston Collaborative
NHA Phlebotomy Certification - Phlebotomy
Regis College
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