Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takesha Coleman

Property Manager
Puyallup

Summary

Dedicated and results-driven professional with a strong background in property management, leasing, customer service, and sales. Proven ability to manage resident relations, resolve conflicts, and maintain high levels of resident satisfaction. Excellent at handling delinquency processes, coordinating invoicing, and overseeing leasing operations. Experienced in managing eviction procedures with professionalism and compliance. A collaborative team leader with strong problem-solving skills and a commitment to excellence.

Overview

17
17
years of professional experience
2007
2007
years of post-secondary education

Work History

Assistant Property Manager

Trinity Properties
03.2023 - Current
  • Manage all aspects of resident relations including responding to inquiries, resolving complaints, and ensuring high tenant retention.
  • Handle leasing duties including conducting property tours, processing applications, preparing lease agreements, and facilitating move-ins and move-outs.
  • Monitor and follow up on delinquent accounts; coordinate with residents and collections to ensure timely payments.
  • Oversee the eviction process from notice to court proceedings, ensuring compliance with housing laws and regulations.
  • Create and send monthly invoices, track payments, and maintain accurate financial records.
  • Conduct final move-out inspections and coordinate necessary repairs.
  • Collaborate with maintenance teams and vendors to address repair and maintenance requests efficiently.
  • Serve as the main point of contact for residents and ensure prompt resolution of all concerns.
  • Foster a positive community environment and promote resident engagement.

Delivery Driver/Carrier

Uber Driver
12.2021 - Current
  • Provide timely and accurate delivery of packages to customers, maintaining a high level of customer satisfaction.
  • Plan efficient delivery routes using GPS and navigation tools.
  • Maintain a professional and friendly demeanor in all customer interactions.
  • Adhere to safety standards and traffic laws with a spotless driving record.

Sales Representative

Comcast Xfinity
10.2012 - 11.2021
  • Drove sales through upselling, cross-selling, and strategic outreach including cold calls and in-person networking.
  • Built and maintained strong customer relationships, resulting in increased loyalty and retention.
  • Consistently exceeded sales targets through effective time management and sales strategies.
  • Conducted product demonstrations to showcase service benefits and features.

Event Coordinator

Red Lion Hotel Yakima Center
01.2008 - 01.2011
  • Managed event planning logistics including scheduling, vendor coordination, and on-site event support.
  • Created marketing materials to promote events and increase attendance.
  • Collaborated with internal teams to ensure seamless execution and client satisfaction.
  • Resolved last-minute challenges with professionalism and adaptability.

Education

Associate of Arts -

Yakima Valley Community College
Yakima, WA

Skills

  • Property Management & Leasing
  • Resident Relations & Customer Service
  • Conflict Resolution
  • Delinquency Tracking & Collections
  • Eviction Management
  • Invoicing & Record Keeping
  • Staff Supervision & Team Leadership
  • Sales & Upselling Strategies
  • Time Management
  • Event Coordination
  • Communication & Interpersonal Skills

Timeline

Assistant Property Manager

Trinity Properties
03.2023 - Current

Delivery Driver/Carrier

Uber Driver
12.2021 - Current

Sales Representative

Comcast Xfinity
10.2012 - 11.2021

Event Coordinator

Red Lion Hotel Yakima Center
01.2008 - 01.2011

Associate of Arts -

Yakima Valley Community College

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