Takesha Coley
Fayetteville,NC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Receptionist
Same Day Appliance Repair LLC
07.2015 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Warwick High School
Newport News, VA06.2014
Skills
- Strategic Planning
- Billing and Payment Processing
- Customer and Client Relations
- Verbal and Written Communication
- Bookkeeping
- Correspondence and Office Documents
- Call Transfers
- Accounting and Billing Software
- Schedule Management
- Google Docs
- Call Screening
- Manage Files
- Appointment Booking
- Answer Telephone Calls
- Organization and Efficiency
- Telephone Skills
- Appointment Confirmation
- Call Answering and Routing
Timeline
Receptionist
Same Day Appliance Repair LLC
07.2015 - Current
High School Diploma -
Warwick High School
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