Takesha Crenshaw
Naperville,IL
Summary
Seeking to obtain a position within a company where I can utilize my experience and skillset to ensure your organization achieves its mission. Extremely reliable and focused, with strong record of exemplary customer service. Able to work independently with minimal supervision or as a team member. Able to handle multiple tasks, and work well under pressure. Highly motivated, self starter, and customer service oriented.
Overview
25
25
years of professional experience
Work History
Driver Courier
Speed X
02.2025 - 12.2025
- Delivered goods safely and efficiently to designated locations.
- Assisted in loading and unloading cargo, ensuring secure transportation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Independent Delivery Driver
OnTrac
01.2024 - 11.2024
- Delivered packages efficiently within designated routes while adhering to safety protocols.
- Communicated with dispatch to ensure timely updates on delivery status and route changes.
- Managed inventory of packages, ensuring accurate tracking and secure handling during transit.
- Assisted in training new drivers on company procedures and best practices for delivery efficiency.
- Resolved customer inquiries related to deliveries, enhancing customer satisfaction through effective communication.
Delivery Driver
Amazon
07.2019 - 05.2020
- Operated delivery vehicle safely and efficiently to ensure timely shipments.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Adapted quickly to changing routes and customer needs, enhancing service reliability.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Retail Support Specialist
BP America
07.2017 - 02.2019
- Initial point of contact for retail sites and vendors regarding incident management of non-POS/BOS equipment failures and property damage.
- Monitor automated vendor dispatch and preventative maintenance activities.
- Monitor maintenance tickets for SLA compliance.
- Troubleshooting for major equipment failures at sites.
- Responsible for accurately creating tickets, promptly and efficiently obtaining critical information and passing that information to the appropriate personnel.
Insurance Sales Agent
Liberty National Life Insurance Company
09.2016 - 06.2017
- Met with prospective clients to discuss insurance needs and provide solutions.
- Customized insurance solutions to meet unique needs of each client, ensuring maximum coverage and satisfaction.
- Enhanced client portfolio growth by identifying and targeting new market segments.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Achieved top sales agent status through consistent delivery of outstanding customer service and expert product knowledge.
Dispatcher
Comcast
09.2013 - 11.2014
- Managed scheduling of field technicians to ensure efficient workload distribution.
- Utilized dispatch software to track service requests and monitor technician locations in real-time.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Senior Customer Service Representative
AT&T Mobility
11.2000 - 05.2011
- Provided effective, consistent, and timely customer service within a call center environment to maximize customer experience while ensuring timely productivity.
- Utilized the network performance monitoring tools to identify impairments that may affect services.
- Remotely configured and troubleshoot client's equipment or simply educate customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - General Studies
Elgin Community College
Elgin, ILNo Degree - Medical Informatics
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Larkin High School
Elgin, IL01-1999
Skills
- 20 years of success in Customer Relations, Problem Resolution, Relationship Building, and Document Review
- Knowledge in Microsoft XP,Word, Outlook, Excel, and Powerpoint
Timeline
Driver Courier
Speed X
02.2025 - 12.2025
Independent Delivery Driver
OnTrac
01.2024 - 11.2024
Delivery Driver
Amazon
07.2019 - 05.2020
Retail Support Specialist
BP America
07.2017 - 02.2019
Insurance Sales Agent
Liberty National Life Insurance Company
09.2016 - 06.2017
Dispatcher
Comcast
09.2013 - 11.2014
Senior Customer Service Representative
AT&T Mobility
11.2000 - 05.2011
No Degree - General Studies
Elgin Community College
No Degree - Medical Informatics
College of DuPage
High School Diploma -
Larkin High School