Takesha Gipson
West Monroe,LA
Summary
I am a Juvenile Justice Specialist. I help youth become law abiding citizens. I supervise and monitor groups of youth from 3-14 at a time. I manage multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Ready to help team achieve company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Juvenile Justice Specialist
Coleman Consultants LLC/ OJJ
Monroe, LA
12.2023 - Current
- Promoted positive behavior change through rewards systems and incentives.
- Intervened during conflicts between juveniles or between adults and juveniles.
- Counseled young offenders on how to make better decisions in the future.
- Provided guidance and support to youth in the juvenile justice system.
- supervise and redirect youth
Assembly Worker
Ingersoll Rand
09.2020 - 06.2023
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
- Assembled compressor pumps
Assembly Worker
Foster Farm
05.2015 - 06.2020
- Completed assigned tasks quickly to decrease production time.
- Troubleshot faulty equipment.
- Notified supervisor of issues with equipment or production.
- Pack meat on trays or in boxes
- Assemble boxes
- Operate machine on and off
- Fix jams in machines
- Make sure packages were sealing correctly
Customer Service Representative /driver
Pizza Hut
09.2011 - 07.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
Bastrop High School
Bastrop, LA05-2011
Some College (No Degree) - Social Work
ULM
Skills
- Knowledge of Metal Parts and Assemblies
- Work Instructions
- Operations Support
- Identify Parts
- Testing Equipment Operation
- Component Checking
- Machine Change-Overs
- Attentive to Detail
- Product Loading and Unloading
- Assembly and Production
- Product Assembly
- Following Directions
- Driving
- Inbound Phone Call Management
- Call Volume and Quality Metrics
- Problem-Solving Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Communication
- Resolving Issues
- Answering Questions
- Providing Customer Support
- Customer Account Updates
- Call Transfers
- Microsoft Office
- Call Center Operations
- Customer Support
- Scripted Calls
- Technical Troubleshooting
- Outgoing Phone Calls
- Emergency Shelter Placement
- Youth Counseling
- Decision-Making
- Teamwork and Collaboration
- Team building
- Attention to Detail
- Problem-solving aptitude
- Interpersonal Communication
- Restorative justice practices
- Residential Programming
- Juvenile Law Knowledge
- Parenting Skills Training
- Suicide Prevention
- Resolving disputes
- Self Motivation
- Dispute Resolution
- Decisiveness
- Relationship Building
- Excellent Communication
Timeline
Juvenile Justice Specialist
Coleman Consultants LLC/ OJJ
12.2023 - Current
Assembly Worker
Ingersoll Rand
09.2020 - 06.2023
Assembly Worker
Foster Farm
05.2015 - 06.2020
Customer Service Representative /driver
Pizza Hut
09.2011 - 07.2018
High School Diploma -
Bastrop High School
Some College (No Degree) - Social Work
ULM