Takesha McDonald
Summary
Organized and dependable professional with 10 plus years experience in administrative and operational support in fraud detection/prevention, mortgage, finance and other various fields, including sales and office support. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Fraud Analyst
LIFELOCK
01.2008 - 01.2020
- Investigation current fraud cases that were disputed by member and resolve them in a timely manner
- Timely contact member and third parties to mediate any potential threats to the member identity
- Ability to positively manage change in workflow and/or assignments
Wholesale Accounts
CIT GROUP, CONSUMER FINANCE
01.2006 - 01.2007
- Actively supported Account Executives in numerous functions, including: Coordinated workflow of incoming files
- Packaged and collected necessary information in order for the underwriter to make a proper credit decision
- Orchestrated closings between the third-party vendors, Broker Shops, and the clients
Wholesale Accounts
First National Bank of Arizona
01.2003 - 01.2006
- Actively supported Account Executives in numerous functions, including: Pre-Underwrote loans per lender's guidelines
- Choreographed and prepared loans files for closings
- Efficiently performed typing, dictation, faxing and other administrative support functions
- Collaborated with co-workers to ensure team goals for daily work completion were met
Mortgage Coordinator
eSource Mortgage
01.2002 - 01.2003
- Provided state and mortgage disclosures
- Prequalified clients through automated underwriting systems
- Coordinated closing between clients and nationwide title companies
- Provided an updated and comprehensive list of loans pending, in process, and closed
Equity Sales
Wells Fargo Home Equity
01.2000 - 01.2002
- Managed a 200-plus customer service pipeline
- Efficiently performed various administrative duties and tasks
- Corresponded with various departments to ensure that the clients' equity loans were processed in a timely manner.
Education
Associate of Applied Science - Radiologic Technology
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Procedure Review
- Fraud Prevention
- Data entry/ Data Analyst
- Proficient in Microsoft
- Onboard training for new hires
- Transaction Review
Section name
Notary Public, Commissioned by the State of Arizona
Timeline
Fraud Analyst
LIFELOCK
01.2008 - 01.2020
Wholesale Accounts
CIT GROUP, CONSUMER FINANCE
01.2006 - 01.2007
Wholesale Accounts
First National Bank of Arizona
01.2003 - 01.2006
Mortgage Coordinator
eSource Mortgage
01.2002 - 01.2003
Equity Sales
Wells Fargo Home Equity
01.2000 - 01.2002
Associate of Applied Science - Radiologic Technology
Maricopa Community Colleges - Gateway Community College
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