Takesha Smythe

• Managing caseloads of 50+ cases
• Updates to case status and evaluations
• Schedule for additions and corrections prior to submission of applications.
• Answer calls in a timely manner.
• Provide exceptional customer service.

• Handle customer claims for problems or losses.
• Process AZDES unemployment claims and paperwork.
• Review all claims for accuracy.
• Managed files in accordance with AZDES claim best practices.
• Maintained a high level of customer calls
• Exceeded targets in Customer Service Satisfaction

• Maintained a focus on Service Values and Service Excellence.
• Practiced quality patient care and patient education.
• Managed all patient documents including insurance filing and billing.
• Documented activities related to patient care and billing.
• Helped to manage and resolve billing disputes and collections.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Started in the local office and was responsible for my own caseload; processing daily, as well as daily interviews with clients and seeing expedited clients

• Daily routine included checking and returning voicemails, completing daily interviews assigned to my CAR and following state policy guidelines for processing of cases

• Developed working knowledge of federal and state unemployment and employment laws, regulations, policies and procedures to include the U.S Department of Labor

• Worked with groups of diverse backgrounds including disadvantaged people

• Gained knowledge of Employment Service and other DES programs

• Acquired knowledge of local office policies and procedures

• Handled detailed work with accuracy and speed

• Responsible for independent decision making

• Utilized verbal and written communication skills, including composing correspondence.