Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takeshia Herman

Clinton,MD

Summary

Experienced Practice Manager successful at handling payroll administration and patient relations for six-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Operations professional with solid track record in managing and optimizing practice functions. Recognized for fostering collaborative team environments and driving operational improvements. Known for adaptability and reliability, with expertise in resource management and strategic planning.

Overview

13
13
years of professional experience

Work History

PRACTICE MANAGER

Gastroenterology Center of Northern Virginia, LTD
06.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Processed payrolls on regular basis for more than 20 employees nationally.
  • Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.

PRACTICE MANAGER

AllCare Health
11.2023 - 06.2024
  • Developed and implemented new patient registration processes to streamline workflow.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Communicated with patients with compassion while keeping medical information private.
  • Recruited, hired and trained new medical and facility staff.

FRONT OFFICE SUPERVISOR

University Of Maryland Capital Region Health Group
12.2020 - 11.2023
  • Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties
  • Implemented cost control measures to reduce overhead expenses while maintaining quality standards
  • Managed front desk operations, including check-in and check-out procedures and guest services
  • Resolved customer complaints in a timely manner
  • Organized daily workloads for front office team members to ensure efficient operations
  • Provided excellent customer service to guests and visitors
  • Conducted regular staff meetings to discuss performance goals and objectives
  • Supervised staff members, providing guidance and support when needed
  • Assisted in the recruiting, hiring, training, and scheduling of front office personnel.

ADMINISTRATIVE ASSISTANT

Sibley Memorial Hospital
08.2018 - 12.2020
  • Maintained files and filing, keeping sensitive information confidential
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Screened incoming telephone calls, routing to appropriate personnel
  • Updated internal databases with new employee information such as contact details and job titles
  • Scheduled conference calls between internal teams and external vendors or customers
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

PATIENT SERVICE SPECIALIST/ FRONT OFFICE

Rankin Orthopaedics And Sport Medicine
11.2011 - 08.2018
  • Trained new employees on office procedures related to patient services
  • Maintained detailed records of patient information, including insurance details, medical history, and billing information
  • Responded quickly to urgent requests from healthcare providers or patients in a professional manner
  • Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients
  • Developed expertise in medical terminology to accurately answer patient questions
  • Processed referrals for specialist visits according to established protocols
  • Ensured compliance with HIPAA regulations when handling confidential patient information.

Education

BACHELOR OF SCIENCE IN COMPUTER TECHNOLOGY -

Bowie State University
Bowie, MD
05.2023

ASSOCIATE DEGREE IN GENERAL STUDIES -

Prince George's Community College
Hyattsville, MD
05.2020

HIGH SCHOOL DIPLOMA -

Northwestern High School
Hyattsville, MD
05.2006

Skills

  • Expert in Epic and Athena EMR (Electronic Medical Record) systems
  • Team building
  • Scheduling and calendar management
  • Oral and Writing Communication
  • Database Administration
  • Registration Management
  • Conflict Management
  • Compliance Requirements
  • Data Entry
  • Microsoft Operating Systems
  • Maintenance Organization and Development
  • VMware Virtualization
  • Homeland Security & National Security Agency for Cyber Defense Education
  • Workflow Management
  • Policy and Procedure Development
  • HIPAA and OSHA Regulations
  • New Hire Training
  • Policy Implementation
  • Practice Management
  • Staff Management
  • Supplies Ordering
  • Hiring Medical Personnel
  • QuickBooks proficient
  • Payroll processing
  • New hire processing
  • Check processing

Timeline

PRACTICE MANAGER

Gastroenterology Center of Northern Virginia, LTD
06.2024 - Current

PRACTICE MANAGER

AllCare Health
11.2023 - 06.2024

FRONT OFFICE SUPERVISOR

University Of Maryland Capital Region Health Group
12.2020 - 11.2023

ADMINISTRATIVE ASSISTANT

Sibley Memorial Hospital
08.2018 - 12.2020

PATIENT SERVICE SPECIALIST/ FRONT OFFICE

Rankin Orthopaedics And Sport Medicine
11.2011 - 08.2018

ASSOCIATE DEGREE IN GENERAL STUDIES -

Prince George's Community College

HIGH SCHOOL DIPLOMA -

Northwestern High School

BACHELOR OF SCIENCE IN COMPUTER TECHNOLOGY -

Bowie State University

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Takeshia Herman