Summary
Overview
Work History
Education
Skills
Training Certification Skills
Personal Information
Timeline
Generic

Taketa Jackson

Jonesboro,GA

Summary

To obtain a career where I can grow as an individual as well as being apart team working towards a common goal. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

27
27
years of professional experience

Work History

Paraprofessional

Clayton County Public Schools
06.2021 - Current
  • I am a Special Education interrelated Paraprofessional and I provide support for exceptional students who either have a physical or educational deficit.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Enforced rules and instructions to maintain discipline.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Prepared reports and maintained administrative records.
  • Planned and prepared bibliographies, charts and graphs.

Customer Service Representative

Carnival Cruise Line
02.2019 - Current
  • I would take inbound calls from customers needing to inquire about their upcoming cruise, whether to make a payment, add on guests, cancel or reschedule, and any other questions that they may have
  • Assisted customers with questions, processed orders, exchanges, refunds, and customer transactions, interacted with customers through live chat, handled emails, inbound calls, and outbound calls, booked appointments, performed data entry for customer information and orders, assisted customers with warm and professional attitude.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Paraprofessional

Dekalb County School District of Georgia
12.2017 - 06.2021
  • I work with teachers, students, and parents
  • I assist in making sure children are meeting their educational goals and are performing on their academic level
  • I also work in the front office as a school office administrative assistant
  • This involves answering phones, talking to parents responding to emails, and ensuring when someone comes into the building that they receive the information that they need or concerns they may have.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Reported on student progress, behavior, and social skills to parents.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Took part in professional development workshops to boost skills.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

Administrative Assistant

Primrose Schools
04.2009 - 05.2017
  • I am responsible for overseeing a childcare center with ages from 6 months to 12 years and 20 employees
  • Making sure that they receive the best quality care possible.

Manager

Forest Park
09.2001 - 03.2012
  • Learning Zone Forest Park
  • I am currently employed with the Learning Zone have been employed here for the last 10 years, I am the manager and have held many positions with this company over the years which range from being a lead teacher in the classroom, to being the cook, driving the childcare van, and working in the front office, My skills include making lessons plans, potty training, payroll, handling staff responsibilities, and also hiring employees
  • With all the experience that I have had over the years I plan on continuing to grow and learn new things and share my knowledge as well
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • I also was an assistant director.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Assistant Director

B&B Corral
09.1996 - 03.2001
  • I organized schedules, made lesson plans, made bank deposits, and schedule staff training.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Education

Associate of Applied Science -

Gordon State College
Barnesville, GA
05.2023

Skills

  • Developmental Disabilities Experience
  • Tutoring
  • Experience Working With Students - 10 years
  • Teacher Support
  • IEP Compliance
  • Student Records Management
  • Classroom Support
  • Schedule Management
  • Clerical Support
  • Documentation
  • Effective Communication
  • Computer Skills
  • Conflict Resolution Techniques
  • Relationship Building
  • Behavior Improvements

Training Certification Skills

  • CPR/ First aid Training
  • DHR training
  • In the process of obtaining a BS degree in childhood education

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Paraprofessional

Clayton County Public Schools
06.2021 - Current

Customer Service Representative

Carnival Cruise Line
02.2019 - Current

Paraprofessional

Dekalb County School District of Georgia
12.2017 - 06.2021

Administrative Assistant

Primrose Schools
04.2009 - 05.2017

Manager

Forest Park
09.2001 - 03.2012

Assistant Director

B&B Corral
09.1996 - 03.2001

Associate of Applied Science -

Gordon State College

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Taketa Jackson