Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Takethia Carter

Phoenix,AZ

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Health Concierge

Cvs Caremark/Aetna
02.2023 - Current
  • Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
  • Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
  • Identified opportunities for cost savings by analyzing medical billing patterns across various departments.
  • Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.

customer service/gate agent

American Airlines
09.2024 - 07.2025
  • Managing the boarding process at airport gates. They ensure a smooth and efficient experience for passengers by verifying tickets, assisting with seating, and providing information. Gate agents also handle various customer service duties and coordinate with flight crews and ground staff.

Pharmacy Representative/SME Team Leader

CVS Caremark Corporate Office
05.2015 - 02.2023
  • Verify the accuracy of prescription orders, speak with customers over the phone to discuss dosage and potential drug interactions, and clarify orders. as well as going over deductibles and copays.
  • Stayed up-to-date on industry trends and advancements in pharmaceutical care, continuously improving professional expertise.
  • Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

customer service

Epic Health Services
01.2011 - 05.2013
  • Handled customer complaints and inquiries. Maintained a high level of professionalism when dealing with difficult customers. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Resolved customer complaints promptly and efficiently.

Technical Support Representative

Iqor
02.2008 - 01.2011
  • Assisting customers with Apple and android products Processing payment going over account details

Education

High School Diploma -

Graduation Alliance
Phoenix, AZ

Skills

  • Highly dedicated and organized professional with experience in the insurance industry Expertise in claims processing, policy evaluation, claims review, and data entry Proven track record of accurately and efficiently processing high volumes of claims while adhering to strict company policies
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Certification

pharmacy technician training

Timeline

customer service/gate agent

American Airlines
09.2024 - 07.2025

Health Concierge

Cvs Caremark/Aetna
02.2023 - Current

Pharmacy Representative/SME Team Leader

CVS Caremark Corporate Office
05.2015 - 02.2023

customer service

Epic Health Services
01.2011 - 05.2013

Technical Support Representative

Iqor
02.2008 - 01.2011

High School Diploma -

Graduation Alliance

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Takethia Carter