Takeveyatta Montgomery
Shreveport,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver
Martin Family Support Service
Plain Dealing, Louisiana
05.2022 - 04.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Caregiver
St.Matthews
Shreveport, LA
06.2017 - 02.2022
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Coordinated transportation services for clients when necessary.
Work from Home Agent
Apple
Shreveport
08.2017 - 02.2020
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Adhered to company policies and procedures while assisting customers with their needs.
- Assisted customers with product selection based on individual needs.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Troubleshot technical issues related to products or services.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Janitor
Hardware Resources, Inc.
Bossier City
02.2018 - 05.2018
- Emptied trash receptacles throughout the property.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Sweep, mop and vacuum floors of all areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Care giver
New Horizon
Shreveport
03.2013 - 06.2017
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Coordinated transportation services for clients when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Cashier
Exxon
Shreveport
08.2009 - 03.2013
- Stocking coolers running register cleaning bathrooms an sweeping an mopping
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Valeros
Bossier City
07.2007 - 08.2009
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Janitorial Worker
Red River Sanitors
Shreveport
02.2005 - 07.2007
- Stocked janitorial closets with supplies such as paper towels, soaps, and toiletries.
- Dust furniture and wipe down surfaces throughout the facility.
- Mix various cleaning solutions according to instructions for specific tasks.
- Sweep, mop, and buff floors in all areas of the building.
- Respond quickly to spills or messes in order to minimize damage.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Clean windowsills and window coverings when necessary.
Education
High School Diploma -
North Caddo High School
Shreveport, LA05-2005
Skills
- Cashier
- Customer Service
- Telecommunications
- Typing
- Janitorial
- Attentiveness
- Ability to read customers
- Willingness to learn
- Patient Care
- Home Health
- Care Giver
- Personal Care
- Home Care
- Direct Care
- Call Center
- CSR
- Customer Care
- Customer Support
- Sales
- Time management
- Word processing
- Senior Care
- Alzheimer's Care
- Meal Preparation
- Laboratory Experience
- Commercial Cleaning
Certification
CPR/First Aid
Timeline
Caregiver
Martin Family Support Service
05.2022 - 04.2024
Janitor
Hardware Resources, Inc.
02.2018 - 05.2018
Work from Home Agent
Apple
08.2017 - 02.2020
Caregiver
St.Matthews
06.2017 - 02.2022
Care giver
New Horizon
03.2013 - 06.2017
Cashier
Exxon
08.2009 - 03.2013
Cashier
Valeros
07.2007 - 08.2009
Janitorial Worker
Red River Sanitors
02.2005 - 07.2007
High School Diploma -
North Caddo High School
CPR/First Aid
Similar Profiles
Mikalyn ReynoldsMikalyn Reynolds
Disability Support Worker at Martin Family Support Service,IncDisability Support Worker at Martin Family Support Service,Inc
Yema SeiwohYema Seiwoh
Direct Support Professional at BIACON Family&Community Support ServiceDirect Support Professional at BIACON Family&Community Support Service
EMILY FINDLEYEMILY FINDLEY
Montessori Kindergraten Teacher at Family Support Service of North IdahoMontessori Kindergraten Teacher at Family Support Service of North Idaho