Takeveyatta Montgomery
Shreveport,LA
Summary
Accomplished Customer Service Representative with a proven track record at Conduent for managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in Microsoft Office Suite and active listening, adept at turning challenges into satisfactory outcomes. Demonstrated ability to improve customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent
03.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance USA
07.2013 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Concentrix
12.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Direct Service Worker
St. Matthews
04.2016 - 05.2020
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
Cashier
Cefco
08.2012 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Genetics
North Caddo
Vivian, LA05.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Appointment scheduling
- Microsoft PowerPoint
- Data collection
- Microsoft Office Suite
- Technical support
Timeline
Customer Service Representative
Conduent
03.2023 - 01.2025
Customer Service Representative
Concentrix
12.2020 - 03.2023
Direct Service Worker
St. Matthews
04.2016 - 05.2020
Customer Service Representative
Teleperformance USA
07.2013 - 04.2016
Cashier
Cefco
08.2012 - 04.2016
High School Diploma - Genetics
North Caddo
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