Overview
Work History
Education
Timeline
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Takeya Benson

Magnolia,DE

Overview

6
6
years of professional experience

Work History

Cleaning Assistant

HB R&T Cleaning Solutions
12.2022 - 09.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.

Customer Service Representative

SITEL Worldwide
05.2020 - 01.2022
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administrative Assistant

Who Cares About Us
01.2018 - 02.2020
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

James Groves Adult Education
New Castle De
05-2019

Timeline

Cleaning Assistant

HB R&T Cleaning Solutions
12.2022 - 09.2023

Customer Service Representative

SITEL Worldwide
05.2020 - 01.2022

Administrative Assistant

Who Cares About Us
01.2018 - 02.2020

High School Diploma -

James Groves Adult Education

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Takeya Benson