Takeya Chambers
Glen Allen,VA
Summary
Experienced Fraud Analyst adept at mitigating risk and safeguarding financial institutions against fraudulent activities. Leveraging tenure at Capital One, I've mastered fraud detection, investigation, and mitigation strategies. Known for meticulous attention to detail, analytical prowess, and proactive approach in identifying fraudulent patterns. Skilled in utilizing sophisticated fraud detection tools and collaborating across teams in fast-paced environments. Committed to ongoing learning and staying updated on fraud trends to contribute effectively to organizational security and trust.
Overview
9
9
years of professional experience
Work History
Remote Hardware IT Specialist
WHOOP Inc
Boston, MA
11.2020 - 11.2023
- Troubleshoot and resolve hardware-related issues for end-users.
- Provide timely technical support via email, phone, live chat, and remote desktop tools.
- Perform routine maintenance tasks and implement hardware upgrades.
- Maintain accurate records of hardware inventory and procure assets as needed.
- Create and update documentation on hardware configurations and troubleshooting procedures.
- Ensure hardware systems comply with security policies and industry standards.
- Collaborate with cross-functional teams to address hardware challenges.
- Successfully closed 30 live tickets per day.
Remote Order Fulfillment Specialist
WHOOP Inc
Boston, MA
11.2020 - 11.2023
- Process and fulfill customer orders accurately and efficiently using company's order management system.
- Monitor order queues and prioritize tasks to meet daily fulfillment targets and customer expectations.
- Performed quality checks on products to ensure meeting company standards before shipping.
- Package orders securely and appropriately for safe transit to customers.
- Coordinate with shipping carriers to schedule pickups and track shipments.
- Address customer inquiries regarding order status, tracking information, and shipping details.
- Monitor and manage inventory levels to prevent stockouts and overstock situations.
- Solved 30 customer order issues efficiently through email, live chat, and phone per day.
Remote Travel Claims Examiner II/ Team Lead
Allianz Partners
Glen Allen, VA
02.2018 - 10.2020
- Review and process travel insurance claims in accordance with company policies and industry regulations.
- Evaluate claim documentation, including policy information, medical reports, and receipts, to determine coverage eligibility. Conduct thorough investigations to verify validity of claims and identify potential fraudulent activity.
- Communicate with policyholders, healthcare providers, and other relevant parties to gather necessary information for claim processing.
- Analyze complex claims scenarios and make accurate decisions regarding coverage, benefits, and settlements.
- Ensure compliance with legal and regulatory requirements while processing claims.
- Provide exceptional customer service by addressing inquiries and concerns related to claims status and payments.
- Managed team of travel claims examiners, providing guidance and mentorship to ensure accurate and efficient of claims processing.
- Review and process travel insurance claims, ensuring compliance with company policies and industry regulations.
- Conduct training sessions for team members on claims procedures, policy interpretation, and customer service best practices.
- Serve as main point of contact for escalated and complex claims, making final decisions on coverage, benefits, and settlements.
- Monitor team performance metrics and implement strategies to meet or exceed departmental goals and targets.
- Conduct regular performance evaluations, provide constructive feedback, and facilitate professional development opportunities for team members.
Fraud Intake Analyst
Capital One
Glen Allen, VA
02.2016 - 12.2017
- Receive and review incoming reports of suspected fraudulent activity from various sources, including customers, internal teams, and automated systems.
- Conduct thorough investigations to assess validity of fraud claims and identify potential patterns or trends.
- Analyze account information, transaction history, and other relevant data to make informed decisions regarding disposition of fraud cases.
- Communicate with customers and internal stakeholders to gather additional information and provide updates on status of investigations.
- Collaborate with cross-functional teams, including fraud prevention, risk management, and customer service, to mitigate and prevent future instances of fraud.
- Maintain accurate and detailed records of investigations, actions taken, and case resolutions.
- Stay up-to-date on emerging fraud trends, techniques, and technologies to enhance fraud detection and prevention strategies.
- Assess level of risk associated with each reported case of fraud, taking into account various factors such as transaction patterns, account history, and customer behavior.
- Ensure compliance with relevant laws, regulations, and industry standards related to fraud prevention and detection, staying abreast of changes and updates in regulatory landscape.
- Managed over 30 customer inquiries per day.
Mortgage Loan Coordinator
Teleperformance
Glen Allen, VA
01.2015 - 11.2017
- Act as liaison between borrowers, loan officers, underwriters, and other stakeholders to facilitate mortgage loan process.
- Assist borrowers in completing loan applications and gathering necessary documentation for loan approval.
- Review and verify loan documents, including income statements, credit reports, and property appraisals, to ensure compliance with lending requirements.
- Coordinate and schedule appointments, inspections, and appraisals as needed to move loan application process forward.
- Provide timely updates to borrowers on status of their loan applications and address any inquiries or concerns.
- Work closely with loan officers to ensure accurate and complete loan files for submission to underwriting.
- Maintain organized and detailed records of loan files and communication with borrowers and stakeholders.
- Managed over 50 customer inquiries per day.
Claims Adjuster II
Anthem Worldwide
Richmond, VA
11.2015 - 12.2016
- Review and process medical, dental, and/or vision insurance claims in adherence to company policies, industry regulations, and contractual agreements.
- Conduct comprehensive investigations to determine validity and accuracy of claims, including verifying policy coverage, provider credentials, and billing codes.
- Analyze and interpret medical records, invoices, and other documentation to assess claim eligibility and coverage limits.
- Communicate with healthcare providers, policyholders, and other stakeholders to gather additional information, resolve discrepancies, and provide updates on claim status.
- Make accurate claim determinations, including approving, denying, or adjusting claims based on established criteria.
- Collaborate with internal departments, such as customer service and provider relations, to ensure timely and accurate claims processing.
- Maintain detailed records of claim activities, decisions, and correspondence for auditing and reporting purposes.
- Managed over 20 claims per day.
Education
Associates - Early Childhood Education
Highland Springs Technical Center
Henrico, VA09.2014
Skills
- Remote work
- MS Office Proficiency
- Anti-Money Laundering (AML)
- Fraud Prevention
- Certified Fraud Examiner(CFE)
- Salesforce
- Ticketing Systems
- IT Escalation
- Live Chat Support
Timeline
Remote Hardware IT Specialist
WHOOP Inc
11.2020 - 11.2023
Remote Order Fulfillment Specialist
WHOOP Inc
11.2020 - 11.2023
Remote Travel Claims Examiner II/ Team Lead
Allianz Partners
02.2018 - 10.2020
Fraud Intake Analyst
Capital One
02.2016 - 12.2017
Claims Adjuster II
Anthem Worldwide
11.2015 - 12.2016
Mortgage Loan Coordinator
Teleperformance
01.2015 - 11.2017
Associates - Early Childhood Education
Highland Springs Technical Center
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