Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takeya Bender

Mendenhall,MS

Summary

Dynamic Patient Experience Specialist with a proven track record at UMMC Hospital, enhancing patient satisfaction through effective feedback tools and streamlined processes. Skilled in conflict resolution and patient education, I foster teamwork and improve outcomes, demonstrating strong organizational abilities and a commitment to excellence in healthcare delivery.

Overview

6
6
years of professional experience

Work History

Patient Experience Specialist

UMMC Hospital
08.2024 - 03.2025
  • Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
  • Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
  • Promoted a positive work culture within the Patient Experience Department, increasing employee engagement levels and reducing turnover rates.
  • Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.

Physician Scheduler 3

UMMC
07.2024 - 03.2025
  • Instructed patients and families on medical diagnoses and treatment options.
  • Collaborated with consulting physicians regarding care of patients.
  • Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
  • Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
  • Supervised physicians, mid-level practitioners and other health care providers and coordinated work.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Documented interactions using correct format, codes and facility standards for optimal medical care.
  • Process referral, updating into patient chart if new patient create patient chart.
  • Process and update patient insurance information.
  • Schedule, re-schedule, cancel appointments.
  • Scan documents into patient chart.
  • Answer constant flow of patient calls.

Physician Scheduler

UMMC
07.2023 - 03.2025
  • Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
  • Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
  • Collaborated with multidisciplinary teams to ensure cohesive patient care and successful recovery.
  • Assessed, diagnosed and treated emergency and chronic medical conditions.

Sales Assistant

Chico's
08.2023 - 08.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Assistant

Loft Outlet
07.2022 - 08.2023
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Conducted product demonstrations, significantly boosting daily sales figures.
  • Increased store foot traffic with innovative window display designs.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Organized in-store promotions to increase awareness of new product lines.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Boosted store revenue through upselling and cross-selling techniques.

Insurance Customer Service Representative

State Farm
08.2019 - 07.2023
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Set up customer payment plans to cover annual policies and renewals.
  • Processed insurance claims to ensure timely support for customers in need.
  • Modified, updated and processed existing policies.
  • Processed and recorded new policies and claims.
  • Calculated adjustments, premiums and refunds.
  • Collected premiums and issued accurate receipts.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Process insurance claims.
  • Process payments, bank deposits,and providing insurance quotes.
  • Respond to all emails in a timely manner.

Education

Bachelors - Theology

White Stone Baptist Church School of Ministry & Wa
Newton, MS
07-2020

High School Diploma -

Sumter County High School
York, AL
05-1998

Skills

  • Medical terminology
  • Policy adherence
  • Healthcare
  • Cross-functional coordination
  • Active listening
  • Team collaboration
  • Patient education
  • Patient positioning
  • Data collection
  • Patient assistance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Problem-solving abilities
  • Multitasking
  • Calm and effective under pressure
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Registration and scheduling
  • Critical thinking
  • Effective communication
  • Verbal and written communication
  • Detail-oriented
  • Decision-making
  • Reliability and dedication
  • Insurance verifying
  • Relationship building
  • Communicating to patients and families
  • Patient confidentiality and data security
  • Resolving problems
  • Medical insurance
  • Patient registration
  • Insurance authorizations
  • Scheduling appointments
  • Documentation skills
  • Insurance verification
  • Outbound calling
  • Self motivation
  • Organized and detail oriented
  • Team building
  • Task prioritization
  • Patient documentation
  • Documenting and recording information

Timeline

Patient Experience Specialist

UMMC Hospital
08.2024 - 03.2025

Physician Scheduler 3

UMMC
07.2024 - 03.2025

Sales Assistant

Chico's
08.2023 - 08.2024

Physician Scheduler

UMMC
07.2023 - 03.2025

Sales Assistant

Loft Outlet
07.2022 - 08.2023

Insurance Customer Service Representative

State Farm
08.2019 - 07.2023

Bachelors - Theology

White Stone Baptist Church School of Ministry & Wa

High School Diploma -

Sumter County High School

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Takeya Bender