Takeya Martin
Bridgeport,CT
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Room Block Manager
Longshore Associates of Westport
08.2005 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Provided services efficiently and with high level of accuracy.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Guest Services Representative
Red Roof Inn
06.2004 - 08.2005
- Managed professional implementation of visitor calls, message and facilities
- Provided front desk operations, using register at advanced level for problems that needed emergency assistance as well as any assistance
- Writing incident, comment, and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment
- Constantly collaborated with superior management by reporting gathered information
- Respected the confidential nature of privacy and information.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
Associate of Applied Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma - Nursing
Jonathan Law High School
Milford, CT06.2004
Skills
- Project Planning
- Computer Skills
- Human Resources Management
- Needs Assessment
- Task Delegation
- Professional and Courteous
- Problem Resolution
- Customer Service
- Schedule Management
- Staff Training and Development
References Available
True
Timeline
Room Block Manager
Longshore Associates of Westport
08.2005 - Current
Guest Services Representative
Red Roof Inn
06.2004 - 08.2005
Associate of Applied Science - Business Administration
Southern New Hampshire University
High School Diploma - Nursing
Jonathan Law High School
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