Takeyia Lloyd
Staten Island
Summary
Dynamic customer service professional with a proven track record at Consolidated Edison of New York, excelling in complaint resolution and communication. Skilled in multi-task management and regulatory compliance, I consistently enhance customer satisfaction and retention through effective problem-solving and adaptability in high-pressure environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consolidated Edison of New York
Staten Island
02.2020 - Current
- Acts as the public face of a company, primarily by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. Handling various interactions, including phone calls, emails, chat and sometimes in-person interactions, to assist customers and manage their expectations.
- Assisted customers with all aspects of their residential or commercial utility accounts such as Emergency situations with gas and electric, bill payment, administering payment arrangements, service modification and restoration of account services.
- Direct work orders to the proper department to improve efficiency and aid in customer retention efforts while working in office, Walk In Center, and remotely.
Construction Worker/Laborer
New York Asphalt
Staten Island
06.2017 - 06.2019
- Used hand signals, flags, and other traffic control devices, while guiding vehicles and pedestrians around construction zones, ensuring a safe and efficient flow of traffic.
- Clearing debris, loading materials, or assisting with equipment operation.
- Exposure and knowledge to hazards such as construction equipment, potential accidents, traffic control principles and construction safety procedures.
Cook's Helper
Eger Health Care and Rehabilitation Center
Staten Island
05.2004 - 02.2017
- Inspected workstations to ensure clean, sanitized, and prepared work surfaces before the start of the incoming shifts, while assisting the Chef in preparing meals for a facility.
- Assist in the daily organization of meals for all program participants, including preparation, service and clean up in a facility with 378 beds.
Education
GED -
The New York State Department of Education
Staten Island, NY01.2000
Skills
- Adaptability
- Complaint resolution
- Call center operations
- Multi-task management
- Regulatory compliance
- Communication skills
Certification
- Driver's License
- OSHA 30
Additional Information
Hardworking professional with experience in providing customer centric and relevant action plans, leading to quantifiable results. Entrusted to train new hires, resolve financial inquiries and or issues that involve complexity and present to all levels of senior management throughout my career. Consistently provide superior customer service to internal and external stakeholders while delivering measurable results.
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Consolidated Edison of New York
02.2020 - Current
Construction Worker/Laborer
New York Asphalt
06.2017 - 06.2019
Cook's Helper
Eger Health Care and Rehabilitation Center
05.2004 - 02.2017
GED -
The New York State Department of Education
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